Front Office PRN

Position Goal

Assist provider through greeting, registering, and directing patients. Perform a variety of administrative functions that ensure charges are collected, posted, and charged as necessary.

Position Responsibilities:

* Greet and register patients in a professional and welcoming manner.

* Print appropriate patient paperwork and collect insurance cards if not completed via the patient portal.

* Answer/Return phone calls and voicemails promptly within established time frames.

* Schedule initial and return appointments with the correct appointment type and referring provider.

* Accurately enter the correct referring entity for each appointment.

* Maintain and update patient charts to ensure documentation is complete.

* Schedule return appointments and maintain patient chart organization.

* Add informative notes to appointments to assist providers and clinical staff.

* Track and follow up on no show appointments.

* Monitor provider schedules and patient flow throughout the day to ensure clinical efficiency.

* Understand and prepare what each provider requires for a productive clinic.

* Verify insurance benefits and eligibility; document accurately in the EMR system.

* Obtain and verify referral numbers and authorizations for upcoming appointments.

* Register and utilize online portals to obtain authorizations (if applicable).

* Collect co-pays, patient balances, DME deposits, and pre-payments at check-in.

* Collect outstanding balances in collections prior to scheduling.

* Post daily charges to patient accounts and balance all transactions accurately.

* Enter daily charge data and reconcile financial activity.

* Review, enter, and edit daily bank deposits and deposit reports.

* Prepare daily balance sheets, cashiers reports, and deposit summaries.

* Accurately enter and update patient demographic and insurance information in the EMR.

* Scan scripts, referrals, medical records, and appointment requests into EMR.

* Print provider schedules and scripts at the start of each clinic day.

* Distribute work and school excuses to patients as needed.

* Send reports and relevant documentation to appropriate clinical staff, provider secretaries, or office management.

Experience:

Required:

* Six (6) months experience in medical office setting.

Preferred:

* Medical Billing/Coding certification.

Education:

Required:

* High School Diploma or equivalent.

Special

Qualifications:

Required:

* Valid Drivers License, satisfactory motor vehicle report (MVR) and proof of insurance required for position on-boarding.

* Annual MVR may be required per policy and procedure; background reports may be ran as needed throughout the course of employment.

* BLS Certification (if applicable).

* Basic computer skills.

* Must be able to work independently.

Preferred:

* Knowledge of Athena Net and medical terminology.

All applicants must apply at