Patient Access Representative

It’s more than a career, it’s a calling.

WI-SSM Health St. Mary's Hospital – Madison

Worker Type: Regular

Job Highlights:

Schedule
: 7pm‑7am, one weekend per month and holiday rotation and on call rotation

Location
: SSM Health St. Mary's Hospital – Madison, WI

Qualifications
:
Experience with EHR and patient registration preferred; proficient computer skills, excellent customer service skills; 1+ years in patient registration is required.

This is a high‑energy, fast‑moving position that requires mindfulness, quick thinking, and exceptional communication skills. No two days are the same – you may be assisting a worried family member, collaborating with a nurse to expedite an urgent admission, or helping a patient understand their next steps.

If you thrive in an environment where teamwork, problem‑solving, and human connection intersect, this role will be both challenging and deeply rewarding.

You will be part of a compassionate, mission‑driven organization that values your growth and contribution.

• Competitive pay and benefits
• Career development opportunities within a large, integrated health system
• Supportive leadership and a collaborative team environment

Bring your heart for service and your talent for communication – and help us make every patient’s experience exceptional.

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

• Gather information from patient and enter it into the appropriate database. Seek appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedule patient procedures in a manner that most efficiently utilizes the patient’s time and clinic resources. Coordinate and communicate schedules.
• Assist with coordination of activities related to insurance pre‑certification/authorization.
• Provide counseling to patient, participant or their representative regarding pre‑service requirements and instructions.
• Perform clerical and reception duties associated with patient registration.
• Identify process improvement opportunities and participate in improvement plans.
• Work on special projects as needed.
• May review the work of others.
• Perform other duties as assigned.

• High school diploma/GED or 10 years of work experience

• One year experience

• Frequent lifting, carrying and pushing/pulling objects weighing 0‑25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25‑50 lbs.
• Rare climbing.

• None

PAS – St. Mary's Madison

Night Shift (United States of America)

24

SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.

• Paid Parental Leave:
  Eligible team members receive one week of paid parental leave for newborns or newly adopted children (pro‑rated based on FTE).
• Flexible Payment Options:
  Eligible hourly team members can access their earned, unpaid base pay via Daily Pay (fees may apply).
• Upfront Tuition Coverage:
  Eligible team members receive upfront tuition coverage through Flex Path Funded.

SSM Health is an equal opportunity employer. SSM Health does not discriminate on the basis of race, color, religion, national origin, age, disability, sex, sexual orientation, gender identity, pregnancy, veteran status, or any other characteristic protected by applicable law.  to learn more.