Patient Access Representative

Job Summary:

Collect and accurately input into the hospital registration system.

Obtain signatures on all appropriate forms and issue all required notices to the patient or appropriate family member.

Verify insurance, identify certification requirements, and obtain them when necessary. Notify appropriate supervisory personnel if patient present for services and authorization is required but not on file.

Calculate estimated amount due and request payment using the hospital approved scripts.

Accurately and thoroughly document pertinent events regarding the handling of the account, including researching prior accounts.

Demonstrate and encourage team behavior and exceptional patient/guest experiences.

Uphold and promote patient safety and quality.

Education:

High school diploma or equivalent required.

Experience:

One to two years of clerical skills required. Insurance verification and hospital or medical experience preferred.

Additional Skills/Abilities:

Excellent customer service skills required. Computer experience required. Must be able to type 30 WPM. The ability to interpret medical terminology required.
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