Registrar, Healthcare, Healthcare Administration

Job Summary

The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.

Essential Functions

* Interacts with patients and their families to address questions and provide courteous, timely assistance.

* Regulates schedules based on procedure requirements, physician availability, and staffing needs.

* Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.

* Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.

* Collects and records patient financial responsibility estimates as applicable.

* Communicates operative reports daily to appropriate physician offices.

* Compiles and organizes registration documentation to ensure completion of patient medical records.

* Collects patient co-pays or deductibles when applicable and informs patients of financial obligations.

* Assists patients with understanding insurance requirements and assists with resolving insurance-related questions.

* Carefully documents on forms if the patient is unable to sign the consent authorization forms, or why a family member signs the forms and has nursing sign off if the patient is unable to sign.

* Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.

* Answers and returns phone calls, addressing questions with professionalism and courtesy.

* Performs other duties as assigned.

* Maintains regular and reliable attendance.

* Complies with all policies and standards.

Qualifications

* Post secondary education or training in medical office administration or healthcare administration preferred

* 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required

* 0-2 years of experience in a customer service role preferred

Knowledge,

Skills and Abilities

* Knowledge of insurance verification and basic medical terminology.

* Ability to maintain accuracy and attention detail in a fast-paced environment.

* Familiarity with electronic health record (EHR) systems and registration software.

* Ability to manage sensitive and confidential information appropriately.

* Effective interpersonal skills to work with patients, families and healthcare teams.