Travel Nurse - Registered Nurse - Ms - Medical Surgical

Summary The employee is at the full performance level for a Medical Support Assistant (Advanced), performing a full range of duties in the Syracuse VA Medical Center. The MSA performs a wide variety of administrative and clerical duties as a member of the health care team. MSA 's may be assigned to an area and rotated to different areas as needed.

Responsibilities Duties include, but are not limited to:
The MSA utilizes multiple computer applications, as well as the integrated electronic medical record system. Successful performance in this position requires knowledge of medical terminology, administrative and department procedures for the management of records and forms, information security and exchange, management of reports and data, scheduling of patient appointments, telephone care, and public relations/customer service. Analytical ability, judgment, discretion, and dedication to customer service are required daily to carry out the functions of this position.

• Receives and relays incoming and outgoing telephone messages.
• Checks patients in and out from appointments.
• Schedules return to clinic orders.
• Set up clinic paperwork.
• Process faxes, scanning, and printing of documents.
• Directs patients to other areas of the hospital.
• Changes and reschedules clinics.
• Greets patients when presenting.
• Cancels and reschedules appointments.

MSA contacts patients, VA Medical Center staff, and community medical staff daily. This front‑line contact will affect the perception of the quality of healthcare services provided by the VA. A high degree of tact and diplomacy is required when dealing with Veterans who may have multiple health problems and who may be frustrated with the administrative process associated with diagnosis and treatment.

Work Schedule:

M‑F, 8:30am – 5pm or 7:30am to 4pm (Schedule(s) will be discussed during interview). Pay:
Competitive salary and regular salary increases. Paid Time Off: 37‑50 days of annual paid time offer per year (13‑26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year). Parental Leave:
After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy:
After 60 days of employment, full‑time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement:
Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA. Insurance:
Federal health/vision/dental/term life/long‑term care (many federal insurance programs can be carried into retirement). Telework:
Not available. Virtual:
This is not a virtual position. Functional Statement #: 21N19‑A.

Requirements Conditions of employment: U.S. Citizen;
Selective Service registration for males born after 12/31/1959;
Must be proficient in written and spoken English;
Subject to background/security investigation;
Acceptable form of identification (driver's license or state‑issued ) given;
Must pass pre‑employment physical;
Participate in seasonal influenza vaccination;
Complete all application requirements detailed in "Required Documents" section. Trial period 1‑2 years. Eligibility terms are also included.

Qualifications:

Basic Requirements – United States Citizenship;
Experience – None;
Education – High school diploma or GED;
Licensure/Certification/Registration – None;
Grandfathering Provision – May qualify;
Foreign Education – Equivalent to US program;
Physical requirements – see VA Directive and Handbook 5019;
English Language Proficiency – spoken and written.