Front of House Manager

Responsibilities

• Set the daily standard for service and hospitality across the front of house
• Stay visible on the floor and interact with guests to assess and elevate their experience
• Always uphold operating procedures and guest safety and satisfaction standards
• Ensure all guest areas are fully staffed and functioning efficiently

• Lead the Guest
  
  Experience:
  
  set the daily standard for service and hospitality across the front of house; stay visible on the floor and interact with guests to assess and elevate their experience; uphold operating procedures and guest safety and satisfaction standards; ensure all guest areas are fully staffed and functioning efficiently
• Coach and Develop the Team: supervise front of house team members and coach them in the moment; drive team member engagement and create a team culture rooted in care and accountability; support hiring, scheduling, onboarding, and ongoing development; delegate tasks clearly and follow up to ensure completion
• Manage Operations: execute opening and closing procedures and manage assigned shifts; use business metrics and guest feedback to drive performance improvements; maximize revenue and profit within your area of responsibility; support ordering, inventory management, and facilities needs as assigned
• Uphold Standards and Culture: demonstrate Topgolf's core values:
  Fun, One Team, Excellence, Courage, and Caring; maintain compliance with all health, safety, and operational standards; champion a positive, high-energy work environment that reflects the Topgolf brand

• Customer Focus:
  Building strong customer relationships and delivering customer-centric solutions. Gathers guest satisfaction input on behalf of the team and takes action on findings; holds Team members accountable for meeting and exceeding guest expectations; addresses gaps in the team's ability to meet emerging guest needs; aligns daily operations and team behaviors to create outstanding guest experiences
• Builds Effective Teams:
  Building strong-identity teams that apply their diverse skills and perspectives to achieve common goals. Communicates clear goals, roles, and expectations to all team members; coaches others on how to deliver best-in-class hospitality; ensures the team has the right skills and leverages individual strengths; rewards team efforts and creates a strong sense of team spirit
• Drives Results:
  Consistently achieving results, even under tough circumstances. Pushes the team to achieve results and maintains focus during high-volume periods; fosters a sense of urgency for reaching goals and meeting shift objectives; leverages business metrics to drive performance and maximize profitability; maintains operational standards even when circumstances are challenging
• Communicates Effectively:
  Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Adjusts communication style and content to suit guests, team members, and leadership; encourages open, candid communication within the team; listens actively to guests and team members and responds with clarity; breaks down communication barriers to keep the operation running smoothly

• 2+ years of restaurant, hotel, or entertainment venue management experience as an Assistant General Manager or General Manager
• High school diploma or equivalent
• Ability to obtain required licenses and certifications for your location
• Must be 21 years of age or older as required by state or local law

Let’s be real; this isn’t your typical desk job. Here’s what you’ll need to do to thrive in this role:

• Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
• Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs
• Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment
• Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather
• Ability to communicate clearly and…