HR Advisor

Responsibilities

• Provides reliable and timely coaching and counseling to employees and contact center leadership on issues to ensure consistent, transparent application of policies, procedures, and employment laws.
• Address employee relations matters by investigating issues, mediating conflicts, and recommending appropriate solutions, balancing employee advocacy with stewardship of company policies and employment laws to foster a positive workplace culture.
• Serves as the HR point of contact supporting/delivering internal processes including Performance Management, New Hire Orientation and Exit interviews under the Corporate hierarchy.
• Conducts training on company policy, programs, and other issues as they arise.
• Maintain accurate employee records and HR documentation in accordance with company policies and legal requirements.
• Partners and participates with local team(s) on recruitment outreach efforts.
• Serves as an active member of HR related project teams as assigned.
• Apprise and escalates potential legal, risk, safety, etc. concerns to the HR Manager.
• Participate in HR projects and process improvements as assigned

• Bachelor’s Degree (accredited) in Human Resources, Business Administration or similar area of study, or in lieu of degree
• High School Diploma or GED (accredited) and four (4) years of relevant work experience
• 2 years of related work experience (in addition to education requirement)
• Strong knowledge of HR principles, employment law, and best practices.
• Excellent interpersonal, communication, and conflict resolution skills.
• Ability to handle sensitive and confidential information with professionalism and integrity.
• Strong organizational and time management skills with the ability to prioritize multiple tasks.
• Proficiency with HRIS systems and Microsoft Office Suite.