Policy Manager - Global Industrial

Job Summary

The Knowledge & Policy Management Manager leads the development, governance, and continuous improvement of HR knowledge and policy management across Motion’s North American organization, supporting the United States, Canada, and Mexico. The role gives equal focus to creating and sustaining clear, compliant HR policies and enabling accurate, accessible knowledge for employees, managers, and HR teams. This manager establishes integrated governance, lifecycle standards, and accountability for policy and knowledge content;

manages the Service Now knowledge environment and employee self-service content; and partners with HR, Legal, Compliance, People Systems, Communications, and business stakeholders to ensure content is consistent, current, practical, and aligned with business needs. The role also ensures alignment between HR policies, Service Now knowledge articles, Workday processes, and HR service delivery practices.

• Own the North American HR knowledge management strategy, governance model, standards, taxonomy, and content lifecycle across employee, manager, and HR audiences.
• Establish clear roles for content owners, authors, reviewers, and approvers, including intake, prioritization, publishing, review, archiving, and version-control requirements.
• Lead the design, organization, and ongoing optimization of the Service Now knowledge base to improve findability, usability, accuracy, and self-service adoption.
• Ensure knowledge articles reflect current HR policies, Workday-enabled processes, case-management practices, and employee support requirements.
• Use Service Now data, search behavior, case trends, feedback, and content analytics to identify gaps, reduce avoidable contacts, and improve the employee and manager experience.

• Own the end-to-end HR policy management framework for the United States, Canada, and Mexico, including policy inventory, ownership, development, review, approval, publication, communication, and retirement.
• Partner with HR Centers of Excellence, Legal, Compliance, Employee Relations, Payroll, Benefits, and business leaders to develop and maintain clear, practical, and compliant HR policies.
• Establish policy architecture, templates, naming conventions, metadata, approval authorities, review cycles, exception protocols, version control, and records-retention practices.
• Monitor regulatory, business, and operating-model changes and coordinate timely policy updates, impact assessment, stakeholder review, and deployment.
• Maintain traceability between source policies, country-specific requirements, supporting procedures, Service Now knowledge articles, Workday processes, forms, and employee communications.

• Apply plain-language, accessibility, branding, and content-design standards so HR information is easy to understand and consistently presented.
• Conduct scheduled and risk-based content reviews to verify accuracy, relevance, compliance, ownership, and alignment across policy and knowledge assets.
• Identify conflicting, duplicative, outdated, or missing content and lead remediation with accountable content owners.
• Develop training, tools, and guidance for policy owners, knowledge authors, HR service teams, and other contributors.
• Promote effective self-service through targeted communications, stakeholder engagement, feedback mechanisms, and change adoption practices.

• Manage demand, priorities, work plans, risks, and dependencies for knowledge and policy initiatives, balancing regulatory urgency, employee impact, and available capacity.
• Define and report performance measures such as content…