Digital Technology Manager

Part of Dover Corporation’s Engineered Systems segment, Vehicle Service Group (VSG) is a strong, diverse and dynamic global leader in the vehicle service industry. VSG comprises 13 major vehicle lifting, wheel service, diagnostic and collision repair brands:
Rotary Lift®, Chief®, Forward®, Direct‑Lift®, Ravaglioli, Hanmecson®, Revolution®, Elektron, Blitz, Nogra, Butler, Space and Sirio.

The Digital Technology Manager is a strong business analyst, trusted business advisor, and Information Technology leader accountable for guidance, planning, execution, and support to ensure IT solutions are efficiently delivered and meet defined business requirements, while concurrently promoting the IT vision, values, services, and capabilities. The incumbent must communicate clearly, negotiate, listen, mitigate conflict, build alliances, and achieve desired results using effective interpersonal and diplomacy skills.

Working across organizational boundaries, the Digital Technology Manager implements technology solutions, supports business processes, and partners with Managed Service Providers, Integrators, IT Business Partners, and others to deliver technology solutions, as well as supporting operational internal systems and solution needs to achieve business goals. The Digital Technology Manager effectively influences business leadership and management decisions and drives ownership and acceptance of changes to the business.

• Leads a team to define and implement needed solutions within ERP, CRM, MES, and other Enterprise Business System domains to optimize and enhance core business capabilities
• Manage team for daily site/region operational support and minimize operational costs through utilizing standard IT capabilities and business processes
• Demonstrates technical, change management, project management, systems thinking, and thought leadership skills with internal and/or external VSG stakeholders to align technology solutions with business strategies and deliver successfully
• Collaborate with IT leadership to develop multi‑year Business Solutions roadmaps working collaboratively with cross‑functional VSG business and IT teams, including IT architects, all aligned to business strategy
• Act as a Project Manager by overseeing the prioritization of IT projects with business teams, securing business and IT resources to drive and implement projects on time, within budget (Cap Ex and OpEx), and with high quality for IT related solution implementations
• Maintains oversight relationships with Service Delivery partners, performs routine analysis and reconciliation, acts as escalation point to ensure services meet customer operational requirements, support VSG’s short‑term and long‑term business goals/strategy, and aligns with IT capabilities
• Responsible for Sarbanes‑Oxley and other applicable compliance requirements in various enterprise systems. Responsible for ensuring the operating effectiveness of internal controls, including monitoring processes and practices necessary for legal and ethical compliance. Maintains and updates company policies and procedures related to digital technology
• Supports and maintains the IT DR/BC Strategy for VSG through scheduled testing of systems and processes
• Enthusiastic adoption and consistent demonstration of VSG’s Core Values:
  Never Compromise Trust;
  Honesty;
  Partner with Customers;
  Commitment;
  Teamwork;
  Personal Development; and Lead by Example
• Develops, and then demonstrates, in‑depth knowledge of VSG and corporate IT goals and objectives, policies, functions, capabilities, processes, tools, and service providers
• Facilitates ad hoc reporting to support Administration, Finance & Accounting, Sales & Distribution, and Manufacturing business decisions
• Leads, mentors, and guides IT employees through goal development, scheduled one‑on‑one meetings, encouraging regular self‑paced training, and conducting standard performance evaluations
• Performance of these essential functions requires regular, consistent availability, accessibility, and presence on‑site and after‑hours (to address emergencies and critical situations outside of normal business operating hours in the…