Cloud Engineer; Escalations

Position Title: Cloud Engineer (Escalations)

Position Type: Full-Time / Exempt

Clearance: None

Location: Huntsville, AL / Remote

Salary: $70,000 - $110,000 (Dependent upon qualifications)

Special preference given to candidates with applicable Microsoft and Azure experience.

Summit 7 is here to rise above the ordinary. The work we do goes beyond day‑to‑day projects – it protects the U.S. defense industrial base from cyber threats, fosters thought leadership, and creates growth opportunities. Our support staff, sales team, and technicians are all coming together to make a difference. We recognize that you have a life beyond work – that’s why we invest in meaningful health and welfare benefits:

• Excellent health/dental benefits from BCBS
• Luxurious VSP vision benefits
• 401(k) with company matching
• Unlimited mobile phone plan
• 10 days vacation, 7 days sick time
• Bonuses and salary increase potential via our certifications plan

We do cool work here, defying expectations by simply being who we are – each of us makes an impact.

• Collaborate with various teams to identify, design, and document technical processes that improve efficiency, consistency, and quality of our operations. Leverage your technical expertise to define workflows, procedures, and best practices that align with industry standards and organizational goals.
• Collaborate with the Strategic Account Managers and relevant teams to understand the scope and details of services provided to clients.
• Serve as a technical escalation point for the service desk, investigating and resolving complex technical issues related to Microsoft 365 and Azure services.

• Serve as a technical point of contact for clients, addressing inquiries, providing updates, and ensuring that solutions meet client expectations.
• Investigate and collaborate with teams to analyze and resolve complex technical problems, providing guidance and expertise to ensure timely and effective resolutions. Ensure documentation is generated for training and efficiency.
• Lead the planning, coordination, and execution of technical changes, including software deployments, system upgrades, and infrastructure modifications. Define clear timelines, roles, and responsibilities, and ensure that changes are thoroughly tested and documented.
• Evaluate incoming tasks and projects to determine their urgency and priority.
• Monitor the ticket backlog, identify bottlenecks, and work closely with other engineers to diagnose and resolve issues efficiently. Identify critical issues requiring immediate attention. Collaborate with teams to identify and implement process improvements to reduce future ticket backlogs.
• Manage personal Key Performance Indicators, forecast current workload for upcoming effort availability, and ensure that all tickets are processed in accordance with Service Level Agreements.
• Engage in continuous education, expansion, and refinement of technical knowledge and credibility through industry‑standard certifications.

Professional certifications

• Security+ is REQUIRED.

Optional / Desired

Microsoft Certificates

• AZ-104
• SC-300
• SC-400

• Microsoft 365
  • Compliance Administration – AIP, DLP, data lifecycle management, etc.
  • Teams Administration
  • Exchange Administration
  • SharePoint Administration
  • Security Administration
  • Intune
• Azure Technology
  • AD Connect
  • Recovery Services
  • Virtual Machine – management, monitoring, and troubleshooting.
  • Conditional Access
  • Azure AD
  • AVD
• Active Directory Domain Services
• Active Directory Federation Services
• Certificate management and renewals
• Network Troubleshooting

Summit 7 Systems is an equal opportunity/affirmative action employer and an alcohol and drug‑free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Summit 7 Systems requires background investigations. Any offer of employment is contingent upon the results of a reference/background check. We are a drug and alcohol‑free workplace and require pre‑employment drug screening.