LAN Analyst​/Computer Support Specialist

Job Description

Job Description

The ENOC LAN analyst is a mid-level operations position supporting a large 24/7 enterprise network. The analyst will have a working knowledge of wired, wireless, VPN and authentication applications as they relate to the Local Area Network. The analyst must be able to work in a mission critical production environment. Must be able to analysis risk and react in the best interest of network stability.

The Analyst will have excellent communication and collaboration skills working directly with federal customers and remote vendors. Must be able to troubleshoot, deploy and upgrade Cisco/Juniper and Aruba LAN equipment with limited direction. Must be able to follow pre-defined process and workflow. The Analyst position requires attention to detail and documentation of all work performed.

Primary Job Responsibilities:

- Monitor trouble ticket queues and react to incidents based on defined SLAs

- Support a large user base to resolve wired, wireless, VPN and network authentication problems. Communicate one on one with customers via telephone, email and instant message.

- Support the Network Engineering Team to deploy new hardware and software for network expansion and enhance functionality.

- Work closely with peers and local technicians to identify and repair physical layer issues.

- Work with other NOC teams to identify WAN, Firewall, security, DDI problems affecting the LAN.

- Support on-call rotation for after-hours escalations and critical outages.

- Participate in regular operations staff meeting to review project(s) status and learn about upcoming activities.

Experience and Qualifications:

- Bachelor's Degree

- At least 5 years of enterprise network management and troubleshooting experience.

- Hands on working knowledge at CCNA level implementation and troubleshooting required.

- Knowledge of VoIP networking systems and internet security.

- Working knowledge of network authentication process and/or Cisco ISE deployments for closed networks.

- Cisco Switch/router CLI

- Putty/Secure CRT

- Experience supporting VPN fundamental concepts through Cisco ASAs

- Experience with Cisco Wireless LAN Controllers.

- Ability to be self-directed and take direction well

- Approach problems with creativity and a collaborative mindset

- Ability to develop plans that consider importance, urgency, risks, and the best interest of the customer.

- Must have excellent verbal and written communications skills.

- Ability to work on-site or remote.

Preferred Skills and Certifications:

- CCNP - Cisco Prime Monitoring/Management

- Cisco Nexus CLI

- Cisco ASA

- ACS/Tacacs+/Radius

- Cisco ISE Management

- Cisco DNAC/SDA management

- Unexpired Secret Security Clearance or the Ability to Obtain a Secret Clearance

Tek Five is a dedicated Information Technology (IT) service provider specializing in serving federal agencies and large government prime contracting companies. Founded in 2007 and headquartered in Huntsville Alabama, we are proudly recognized as a Service-Disabled Veteran-Owned Small Business (SDVOSB), aligning our services with the federal government's commitment to supporting veteran entrepreneurship.

Our mission is to bring IT automation services to the Federal sector that enhance productivity, secure data, reduce costs, and streamline IT operations for our clients. We leverage our expertise in areas such as enterprise software development, Development, Security, and Operations (Dev Sec Ops ), and Enterprise IT consulting to offer comprehensive solutions tailored to the unique needs of each client.

“We empower Federal agencies by automating complex IT processes, enhancing operational efficiency, and ensuring data security”

What sets Tek Five apart in the competitive landscape is our combination of technical proficiency, deep understanding of the public sector's IT needs, and our perspective as a veteran owned business. Our team's military background provides us with a unique perspective on the needs and challenges faced by federal agencies, positioning us as a trusted partner in their IT operations.

Tek Five is a dedicated Information Technology (IT) service provider specializing…