IT Specialist

Overview

This is an on-site position. Remote work is not an option for this position. SAP End-User Support:
Module: SD/MM/PP/FICO.

• User Assistance and Support:
  Respond to end-user queries related to SAP and provide timely resolutions to user-reported issues, including system errors, transaction problems, and system performance. Escalate complex issues to higher-level support teams (SAP consultants - Outsourcing) when necessary.
• Troubleshooting and Issue Resolution:
  Diagnose and resolve SAP-related technical and functional issues (e.g., login issues, system errors, transaction problems). Assist in resolving issues across SAP modules (SD/MM/PP/FICO).
• System Monitoring and Maintenance:
  Perform daily system health checks to ensure SAP systems are functioning properly. Identify and troubleshoot system performance issues, bottlenecks, or configuration errors. Collaborate with SAP Basis Consultant teams (Outsourcing) to ensure system availability and performance.
• User Training and Guidance:
  Conduct training sessions or one-on-one coaching for users on SAP functionalities. Create and update user manuals.
• Documentation and Reporting:
  Document all support tickets, resolutions, and escalations for future reference. Assist with data entry, process documentation, and report generation using SAP modules.
• Collaboration with Teams:
  Work closely with teams, SAP consultants, and business analysts to resolve issues and improve system functionality. Coordinate with business units to understand their requirements and align SAP functionalities to meet their operational needs.
• SAP System Enhancements:
  Identify opportunities for system improvements and enhancements. Participate in testing and implementing new SAP updates, patches, and functionalities. Bi-weekly meeting with SAP ECS (Enterprise Cloud Services) to update Earlier Alert Watch Report status.
• Compliance and Security:
  Ensure SAP end-users comply with the company’s SAP usage policies (User roles). Assist in maintaining data integrity, security, and confidentiality within the SAP environment.
• Other Responsibilities:
  
  Take ownership of IT concerns, diagnose and troubleshoot manufacturing software and equipment, investigate computer issues for plant and office personnel, provide technical support during shift hours, maintain inventory of IT equipment, support communication systems, install and configure new systems, update ticketing system, and address IT issues affecting production operations.

Required:

• 1-3 years of experience in SAP end-user support or a similar role.
• Experience in working with SAP S/4
  
  HANA or SAP ECC 6.0.
• Experience in providing user training and preparing documentation.

Preferred:

• Experience in working with EDI (830/ 850/ 856/ 862/ 810/ 820/ 824).
• Experience in working with IBM Sterling B2B Integrator.
• Experience in working with Open Text B2B Management Center.
• Experience in a specific industry (e.g., automotive, manufacturing) where SAP is extensively used.
• Knowledge of SAP implementation and project management processes.
• Soft skills:
  
  Problem-Solving, Communication.
• MS Office 365 (Word, Excel, PowerPoint).

$65k-$75k per annum, depending upon experience

DNUS is committed to encouraging diversity and inclusion in the workplace. DNUS will not discriminate based on any protected class in its hiring/onboarding/employment practices. Reasonable accommodations can be requested and will be considered as it relates to the essential functions of this job.

Daikyo Corporation was established in 1953 in Fuchu-cho, Aki-gun, Hiroshima-ken Japan. As a manufacturer of plastic products for automotive, machinery, electric appliance, vessels, and general household purposes. Today, Daikyo Nishikawa (DNUS) Inc. established its first venture in the United States in 2019, primarily serving Mazda and Toyota automotive industry. DNUS, Inc. is a high-end technology and quality-driven automotive company. It is the policy of DNUS, Inc.

to provide full and equal employment opportunities to all employees and potential employees without regard to race, color, religion, national or ethnic origin, veteran status, age, gender identity or expression, sexual orientation, genetic information, physical or mental disability or any other legally protected status.