IT Support Specialist

Job Description

IT Specialist

This position will provide LAN and desktop support to end-users and customer service on company-supported computer applications, platforms, and devices. The specialist should be able to troubleshoot problems and advise on the appropriate action in an expeditious manner with a positive attitude; and establish and maintain effective working relationships with customers, team members and management.

• Reports and works with assigned lead to set priorities
• Respond to requests for technical assistance in person, via phone, remotely; will require local travel between facilities
• Diagnose and resolve technical hardware and software issues
• Maintain access control systems, CCTV systems, and use multiple third-party systems
• Follow standard help desk procedures/protocol
• Identify and elevate situations requiring urgent attention; inform management of recurring problems
• Track and route problems and requests and document resolutions
• Program DVR/NVR camera systems for installation and remote access
  
  Maintain documentation including inventory, ticket tracking and assigned project work
• Stay current with system information, changes and updates
• Prepare computer desktops, laptops, and servers for deployment
• Level 1 Triage Support peripheral hardware (printers, scanners, accessories)

• Requires two years of related experience or equivalent.
• Knowledge of Windows server and desktop operating systems.
• PC and server hardware and configuration including related peripherals.
• Thorough knowledge of Word, Excel, Power Point, Active Directory, Outlook, Email clients; ability to learn health care-specific applications.
• Knowledge of virtualization, A+ and/or Microsoft Certifications.
• Strong customer service and problem-solving skills including the ability to provide diligent, prompt, and courteous responses to users’ questions or PC issues.

• Bachelor's degree preferred
• Working knowledge of fundamental operations of relevant software, hardware and other equipment
• Knowledge of LAN/WAN, Cisco Meraki preferred
• Knowledge and experience of customer service practices
• Related experience and training in troubleshooting and providing help desk support

Job Type: Full-time

Pay: $26 and up based on skill level and knowledge

• Health insurance
• Paid time off
• Commission and bonus opportunities

• 8 hour shift
• Monday to Friday

• High school or equivalent (Preferred)

• IT support: 2 years (Required)

Work Location:

One central location, but will travel to multiple local sites on a daily basis