More jobs:
Technical Account Manager
Job in
Dothan, Houston County, Alabama, 36303, USA
Listed on 2026-05-31
Listing for:
CommandLink
Full Time
position Listed on 2026-05-31
Job specializations:
-
IT/Tech
IT Support, IT Consultant
Job Description & How to Apply Below
Overview
Command|Link is a global SaaS Platform providing network, voice services, and IT security solutions.
The company is seeking a Technical Account Manager to partner with enterprise customers on onboarding, workflow configuration, monitoring, and ongoing adoption of the Command Link ITSM platform.
Qualifications3 years minimum, 5+ years preferred in a TAM, Post-Sales, Pre-Sales, or Technical Support role.
- Relevant experience working at a SaaS company is required.
- Strong hands-on knowledge of ITSM platforms (Service Now, Jira Service Management, Fresh service).
- Background in monitoring, alerting, AIOps, and workflow automation.
- ITIL process knowledge (incident, change, problem).
- Hands-on experience with alerting/monitoring concepts and event correlation.
- APIs, JSON, webhooks, and light scripting (Python/Power Shell preferred).
- Familiarity with enterprise integrations and multi-tenant SaaS delivery.
- Generous Medical, Dental, and Vision coverage for full-time employees.
- Flexible time off.
- 401k to help you save for the future.
- Fun events at cool locations.
- Free Door Dash lunches on Fridays.
- Employee referral bonuses.
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