ServiceNow Business Architect; Sr Mgr

The Service Now Technical Architect is a senior expert responsible for the end-to-end architectural vision, design, and governance of the Service Now platform, associated business processes, and the technical architecture. This role is pivotal in the effort to translate complex business requirements into scalable, secure, and future‑ready Service Now solutions. The architect leads architectural strategy, ensures platform alignment with enterprise processes and IT standards, and acts as a trusted Service Now advisor to executives and stakeholders.

Recruiting for this role ends on April 30, 2026

• Define and communicate the architectural roadmap for Service Now, ensuring alignment with business and IT strategy.
• Assesses technical issues and raises Architectural Decisions, evaluation of solutioning options, and sets agreement on recommended solution.
• Evaluate emerging Service Now capabilities and industry trends to inform platform evolution.
• Collaborates with the Agile teams within their platform or product teams to elaborate the solution, validate technology assumptions, evaluate implementation alternatives and converge on the final solution.
• Establish and enforce architectural guidelines, best practices, and governance frameworks across the platform.
• Guide developers, administrators, and solution architects in technical design, development, and integration.
• Drives solution architecture in strong collaboration with technical architects for the different capability, process and project teams involved in the development of consistent and secure solutions.
• Ensures all parts of the capability/product requirements are correctly incorporated into the technical design of services.
• Assists with the identification of overlapping projects or products for the same capabilities.
• Assists review of products and adjacent enterprise platforms, to ensure they’re following desired platform and business strategy.

• Deep expertise of Service Now architecture, modules, scripting, integrations, and platform capabilities.
• Understanding of SDLC best practices, network administration and system and data security.
• Experience defining standards (for naming, structuring, importing, filtering, etc.) for platform tables, data and processes.
• Commitment to staying current with Service Now releases, certifications, and industry trends.
• Knowledge of regulatory framework, security standards, and risk mitigation strategies.

• Strong understanding of Agile methodology.
• Knowledge about how user stories should be clearly documented (i.e., correct attributes, product assignment) and tracked throughout their lifecycle.

• Strong ability to translate complex Service Now concepts to multiple business audiences.
• Ability to quickly process complex information in the context of overall business strategy and propose how Service Now components can enhance the process.
• Utilizes team collaboration to shape business solutions efficiently and alignment them with CTA.
• Ability to engage and influence senior leaders, business units, and technical teams.

Professionals in Deloitte’s Internal Services work in a wide range of careers – accounting, tax, in‑house counsel, brand, design, HR, IT, technology development, and more – but we share a common purpose. We help Deloitte deliver measurable, lasting results for our internal stakeholders and make an impact that matters.

• 10+ years of experience in Information Technology focusing on Service Now Development, Administration, and/or Architecture.
• 2+ years of recent experience working on enterprise Service Now Architecture including a deep understanding of modules, scripting, integrations, and platform capabilities.
• 2+ years of experience managing people and processes.
• Service Now Certified System Administrator and at least 1 additional Service Now Certification including but not limited to:
  Service Now Certified Master Architect or Service Now Certified Technical Architect.
• Bachelor’s degree and/or equivalent relevant professional work experience.
• Ability to travel 10%, on average, based on the work you do.
• Lim…