Global Service Transition & Global Test Lead; ST Analyst II

Position: Global Service Transition & Global Test Lead (ST Analyst II).
Join us on a journey of endless possibilities

At Strada , possibility isn’t just a promise – it’s the foundation of everything we do. We believe in unlocking potential for every colleague, creating a journey of growth, discovery, and impact.

With the support, resources, and opportunities we provide, you’ll build a fulfilling future – working on meaningful projects that span industries and regions, contributing to outcomes that matter.

Strada is a people, payroll, and technology leader simplifying international workforce management. Operating in 180+ countries, we design and deliver people-first solutions powered by cloud-based technology – helping organizations grow and enabling work forces to perform at their best.

Learn more adaglobal.comThe role

The Global Service Transition & Global Test Lead role, ensures that new or changed services are successfully transitioned into operational readiness across all regions and countries. Working closely with Strada’s central teams and client global teams, this role blends service transition planning, governance, global process design, and end-to-end testing leadership. It ensures that solutions meet quality, performance, and compliance standards prior to go-live, and that Strada’sglobal implementation methodology is consistently applied worldwide.

Main Responsibilities,Ensure clients and internal teams clearly understand the contracted service scope, delivery model, and system landscape from a global perspective.

Act as the central point of clarity regarding what is in scope, how it works, and what to expect during the transition from project to BAU.Identify risks within the service transition workstream and drive mitigation actions to protect timelines and quality.

Define and maintain global processes that ensure standardisation, eƯiciency, and consistency across countries.

Ensure local teams follow global processes, adapting them only when legally or operationally required and in line with Strada standards and contractual scope.

Define the global test strategy, including phases, responsibilities, and acceptance criteria,ensuring alignment across all stakeholders.

Oversee testing activities and defect management to ensure solution readiness prior togo-live.

Implement and promote the use of global service delivery tools, supporting adoption across global and local teams.

Ensure adherence to project timelines, deliverables, quality expectations, and governance requirements.

Monitor transition progress and ensure readiness for each implementation phase.

Lead client-facing workshops on service scope, processes, testing, timelines, and operational readiness.

Translate complex topics into clear and actionable guidance for clients.

As a global HR–Payroll–Benefits consultant, guide clients through the implementation methodology: what is delivered, when, and how.

Onboard Local Service Transition Consultants and support them during country-level implementations to ensure alignment with global standards.

Attend domestic and international travel as required for workshops and deployment activities following safety and regulatory guidelines.

Knowledge, Experience, Skills & Competencies3-5 years experience in implementation services; previous experience as a Local Service Transition Consultant is an advantage.
2-4 years of background experience in HR and Payroll service delivery or operations, ideallyin global or multi-country environments.

Proven ability to coordinate across multiple stakeholders (clients, operations, technical teams, project/program management).Strong communication skills with customer-facing and liaison experience.

Ability to explain complex topics to both business and technical audiences.

Experience leading multi-participant customer workshops.

Excellent English (written and verbal); additional languages beneficial.

Highly organised, analytical, and able to manage several projects simultaneously.

Strong PC literacy in Microsoft tools, with Smartsheet experience and familiarity with AI technologies applied to implementation services.

Comfortable working in fast-paced environments with tight timelines and multiple dependencies.

About Strada Strada is a global leader in HR and Payroll…