Technology Support Specialist

POSITION LOCATION

Southwest West Central Service Cooperative (SWWC) with placement in Marshall, MN.

Supports the SWWC Technology Department in providing unparalleled levels of service and user experiences to our staff and the members we serve. Provides day‑to‑day hardware and basic software support for workstation, mobile/tablet and network applications per staffing assignment within SWWC and contracting agencies. Conducts the set‑up and maintenance of workstations and tablets, including the software systems, within assigned SWWC and contracting agency locations.

Conducts migration of data, applications and user settings from an existing system to its replacement to adequately support the life‑cycle replacement of computing equipment. Assists in the implementation of approved security policies and technologies. Adheres to SWWC standards for secure disposition of equipment when transitioned from one user to another or removed from inventory. Maintains and supports networking infrastructure for both wired and wireless connectivity.

Maintains a well‑rounded working knowledge in computer and network hardware and software. Maintains enrollment and management of systems through device management technologies. Implements and supports new technologies when appropriate. Assists SWWC Technology Department staff with service objectives, especially when related to computer applications and system upgrades. Assists in maintaining strong and up to date documentation of the network operating environment, including but not limited to technology and network inventories and controls.

Provides both scheduled and unscheduled support for assignments within SWWC and contracted agencies. Provides end‑user support, device management, and application management at assigned locations. Provides good public relations and customer service with member districts, staff, parents and the general public. Follows all policies and regulations. Regular and prompt attendance is essential. Performs other duties as assigned.

Associates Degree and 1 year of experience in a job‑related field OR combination of education, knowledge, and experience in a job‑related field that enables performance of all aspects of this position. Valid driver's license required.

This full‑time position begins immediately with a salary range of $48,699 to $69,359, depending on education, qualifications, abilities, and experience.

It is the policy of the Southwest West Central Service Cooperative (SWWC) to provide equal employment opportunity for all, without discrimination on the basis of race, color, creed, religion, national origin, sex, marital status, status with regard to public assistance, familial status, membership or activity in a local commission, disability, sexual orientation, gender identity or age.