Epic Cloud Administrator

Southeast. Always the right career direction.

Job Description Summary The Epic Cloud Administrator is responsible for designing, building, and maintaining scalable, secure, and high-performing cloud architectures that align with overall business objectives. This position ensures the optimal performance and continuous availability of client-facing Epic applications and their supporting back-end infrastructure, including servers and virtualization technologies, by adhering to industry best practices in cloud adoption, security, and optimization.

They will also serve as an Epic Client Systems Administrator (ECSA).

Job Description Essential Functions General Ensuring  compliance with cloud security best practices, governance, and regulatory requirements.

Acting as the primary support contact for new development, technical issues and general questions related to assigned applications.

Maintaining EPIC technical infrastructure.

Collaborating with Epic to implement new projects (e.g., new module).Analyzing and communicating impact of known issues.

Triaging requests and determining priority of issues.

Collaborating across roles and teams to solve end-user problems

Guiding workflow design, building and testing the system and analyzing other technical issues associated with Epic software.

Epic Cloud Administrator Designing and implementing scalable, secure, and cost-effective cloud architectures on Microsoft Azure or other platforms as required.

Working with migration vendor to implement Epic in the Cloud.

Developing and maintaining Azure infrastructure as code using tools like Terraform, ARM templates, or Bicep.

Optimizing cloud resources for performance, cost-efficiency, and reliability.

Collaborating with development and security teams to integrate cloud solutions seamlessly.

Troubleshooting and resolving cloud infrastructure and networking issues.

Staying up to date with emerging Azure services and cloud technologies.

Epic Client Systems Administrator Managing upgrades of assigned applications with Epic by setting timelines, maintaining continuous communication, and addressing any issues.

Working with Epic representatives, the organization's business community and end-users to ensure the system meets the organization's business needs in regard to the project deliverables and timeline.

Participating in training, working with end users and notifying those areas of new feature updates as they are available.

Staying up to date on all releases and participating in the quarterly update process.

Resolving end-user application issues using Epic documentation and ensuring business needs are met.

Collaborate closely with stakeholders, development teams, and IT operations to ensure the consistent application of best practices in cloud adoption, security, and optimization.

Manage client-facing Epic applications and their supporting back-end servers.

Maintain, troubleshoot, and repair servers within the Web and Services stack that host critical applications such as Hyperspace Web, MyChart, and Interconnect.

Ensure the availability of client applications to end-users, maintaining them in accordance with Epic best practices and SEH standards.

Oversee crucial backend hardware and software, including but not limited to VMware servers and load balancing servers.

Validating solutions are complete and appropriately implemented.

Identifying and implementing requested changes to the system.

Follows established guidelines for system change control. Implements approved changes based on end user designated priorities. Maintains system documentation to enable ongoing support of the system. Identifies revisions needed to existing Policies & Procedures, and initiates revision process with appropriate organizational departments.

Holding ongoing communications with team members and department representatives and leaders (including Senior Leadership, if required) to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones

Performs other duties as requested by primary manager that do not compromise moral code of conduct or protocols set in place for patient or employee safety

Supervised Positions None…