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IT Incident Manager & Problem Resolution Lead
Job in
Dothan, Houston County, Alabama, 36303, USA
Listed on 2026-07-27
Listing for:
Blue Cross and Blue Shield of North Carolina
Full Time
position Listed on 2026-07-27
Job specializations:
-
IT/Tech
IT Project Manager, IT Support
Job Description & How to Apply Below
Blue Cross and Blue Shield of North Carolina is seeking an Incident Manager to lead end-to-end IT incident management, restoring services rapidly with minimal business impact. You will coordinate cross-functional teams and communicate clearly with stakeholders throughout the incident lifecycle.
You will drive process improvements, enforce SLAs, and contribute to a culture of accountability and continuous improvement across support teams. A strong ITIL background is preferred.
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