Technical Support Specialist

Overview

Minerals Technologies Inc. is a global, technology-driven specialty minerals company that develops, produces, and markets a wide range of minerals and mineral-based products and services.

Our products are an essential part of everyday life for millions of people around the world. They are used in consumer goods in paper and packaging, food and pharmaceuticals, household and personal care, pet care, automotives, and many more, as well as in industrial settings like steelmaking, metal casting, construction, infrastructure, and wastewater remediation.

We are listed on the New York Stock Exchange under the ticker symbol MTX, headquartered in New York City, and have over 150 locations worldwide, with ~4,000 employees in 34 countries and 12 R&D centers.

We put people at the center of everything we do -- working safely, communicating openly, and managing our resources and businesses responsibly.

Company:
Minteq
, a Minerals Technologies company, is the global leader in designing and delivering advanced technological solutions for a multitude of industrial applications. From design and installation to the maintenance of customized solutions, we provide truly turnkey solutions that help our partners increase productivity, enhance yields, reduce downtime, and lower overall costs.

Position: Technical Support Specialist

Location: Southeast USA

Pay: $90k - 110k annually

What We Offer:

• Competitive pay, commensurate with experience
• Health/Dental/Vision plans
• 401k company match
• Life Insurance
• Short Term Disability & Long-Term Disability
• Educational Assistance
• Employee Assistance Plan

The Technical Service Team of MINTEQ provides all of the advantages of working for a global organization, with locations around the world, while being part of a local team. Working with our local Sales, Service, and Application Technology ( Engineering ) teams in North America at our steel and industrial customers, as a Technical Support Specialist you will provide technical service support for integration of new and existing products ( refractory and metallurgical wire ) & equipment ( Application Systems).

Provided support maintains existing business and promotes the acquisition of new business. This includes understanding the various equipment systems employed by MINTEQ to deliver our materials for maximum value. This has a critical function serving a as a liaison between customers, sales, service, R&D and Ferrotron ( laser team ).

Technical Support Function:

• Provide technical product support across the entire portfolio of MINTEQ monolithic products.
• Understand the application systems within each market segment and have a deep knowledge of best practices for materials, application of materials in the field, and associated equipment delivery systems.
• Assist in the sales process as a technical expert as required.
• In depth monitoring and timely, detailed reporting of product and equipment trials for short & extended periods.
• Identify and facilitate best practice sharing throughout entire MINTEQ team.
• General understanding of the Ferrotron laser system including LaCam and SCANTROL software to allow discussion with customer management and MINTEQ Sales and Service with regards to abnormal wear areas, trend identification, etc.
• Provide product / equipment presentations for training and educational purposes to internal & external customers.
• Serve as liaison between Customer / Sales / Steel Mill Service / Customer Service / Application Technology ( Engineering ) / R&D for product / equipment support needs.

Service Function:

• Provide general tech support internally for MINTEQ sales team, MINTEQ SMS team, MINTEQ customer service.
• Provide general tech support for external customers via onsite service calls, telephone, email, TEAMS meeting, etc.
• Provide field support of new and existing products and equipment for all segments.
• Travel to customer sites and provide general knowledge and facilitate customer discussion on LaCam laser systems and Scantrol software operations ( training to be provided ).
• Interact with customer operations personnel to obtain good VOC on the performance of MINTEQ materials and installation systems.

OE/Lean

Acti…