IT Enterprise Applications Manager

The IT Enterprise Applications Manager position is a member of the IT Leadership Team responsible for leading and managing a team of IT software and application professionals. This position oversees the strategy and maintenance of enterprise-level software applications that support core business and public safety operations. The ideal candidate requires strong leadership skills, technical expertise, and a solid understanding of enterprise application architecture and governance.

• Oversees the implementation, configuration, and maintenance of enterprise applications across the organization.
• Defines, develops, and maintains documentation for the administration and authorization of application systems in accordance with requirements; assists customers with the business impacts of application upgrades, modifications, patches, and migrations.
• Leads and manages a team of application specialists, analysts, and support staff.
• Collaborates with departments to gather requirements and ensure existing application solutions meet organizational needs.
• Assists customers with Requests for Information (RFI) and Requests for Proposal (RFP) requirements, timelines, vendors, project budgeting, funding, and software selection options tailored to meet business needs and objectives. Ensures an appropriate balance between cost and benefit for current and future needs.
• Develops and executes application strategies aligned with IT and organizational objectives.
• Manages application life cycles, including upgrades, patching, integrations, and decommissioning.
• Ensures data integrity, security, and compliance within all managed applications.
• Serves as primary liaison with software vendors and external partners for enterprise systems.
• Monitors system performance and resolves application issues in a timely manner.
• Stays current within industry trends, emerging technologies, and best practices to recommend system improvements.
• Manages and supervises application team personnel and projects; trains, assigns, directs, supervises, evaluates, and disciplines personnel.
• Performs related duties as determined by the IT Director.

• Knowledge of NIST SP 800 publications and related standards.
• Knowledge of CJIS requirements.
• Knowledge of IT audit, IT risk, systems administration, network, and application security concepts.
• Knowledge of regulatory compliance requirements and risk management.
• Knowledge of project management principles.
• Knowledge of project management tools such as JIRA, Confluence, or similar tools.
• Knowledge of personnel management principles and practices.
• Skill in organizational management, including attention to detail and multitasking.
• Skill in problem-solving, prioritizing, and planning.
• Skill in interpersonal relations.
• Skill in oral and written communication.
• Ability to maintain a professional rapport with direct reports, coworkers, and upper management.
• Ability to manage multiple projects concurrently.
• Ability to adapt to a fast-paced and changing environment.

This position reports to the Information Technology Director regarding department goals and objectives. The supervisor reviews work through conferences, reports, and observation of department activities.

Guidelines include industry best practices, state and local requirements and statutes, vendor and technology standards and manuals, and department and city policies and procedures. These guidelines require judgment, selection, and interpretation in application.

• The work consists of varied management, supervisory, and technical duties. Frequent changes to technology contribute to the complexity of the position.
• The purpose of this position is to manage city information technology projects. Successful performance helps ensure the efficiency and effectiveness of city operations.

• Contacts are typically with coworkers, other city personnel, vendors, contractors, representatives of other organizations, local IT professionals, and the general public.
• Contacts are typically to exchange information, motivate people, negotiate matters, resolve problems, and provide services.

• The work is typically performed at a desk or table or intermittently sitting, standing, walking, bending, crouching, or stooping. The employee frequently lifts light and occasionally heavy objects, climbs ladders, uses tools or equipment requiring a high degree of dexterity, and distinguishes between shades of color.
• The work is typically performed in an office.

This position has direct supervision over assigned personnel.

• Graduation from an accredited
  * college or university with an Associate’s degree in Information Technology, Computer Science, Management Information Systems, or a closely related field;
  and
• Six (6) years recent experience managing enterprise-level Information Technology project responsibilities (i.e., defining project scope and goals,…