Business Analyst/Consultant II
Job in
Dothan, Houston County, Alabama, 36303, USA
Listed on 2026-09-30
Listing for:
JPS Tech Solutions Pvt Ltd
Full Time
position Listed on 2026-09-30
Job specializations:
-
IT/Tech
IT Business Analyst, Systems Analyst, IT Consultant, IT Support
Job Description & How to Apply Below
The School of Medicine and Public Health (SMPH) – Office of Informatics and Information Technology (IIT) is seeking an experienced Business Analyst / Consultant II with strong expertise in IT Service Management (ITSM) and Atlassian Cloud products
, including Jira Service Management, Jira Software, and Confluence
.
This role is ideal for a professional with 4–7 years of experience in ITSM environments who enjoys optimizing tools, improving service delivery, and partnering with cross-functional teams to enhance business processes and service management practices.
Key Responsibilities Jira Service Management Administration- Configure, maintain, and customize Jira Service Management to support ITSM processes such as Incident, Problem, Change, and Request Management.
- Design and implement workflows, automation rules, SLAs, queues, and reporting dashboards within Atlassian products.
- Manage and optimize integrations with tools such as Service Now, monitoring platforms, and CMDB/asset management systems.
- Analyze existing ITSM workflows and recommend improvements aligned with ITIL best practices.
- Collaborate with IT and business teams to assess, refine, and standardize service management processes.
- Ensure ITSM best practices are consistently implemented across the organization.
- Provide technical support and troubleshooting for users of Jira Service Management, Jira Software, and Confluence.
- Develop and deliver training materials, documentation, and user guides to improve adoption and proficiency.
- Act as a subject matter expert (SME) for Atlassian Cloud tools.
- Design, implement, and maintain integrations between Jira Service Management and third-party ITSM tools and platforms.
- Leverage Atlassian automation and scripting capabilities to streamline workflows and reduce manual tasks.
- Work closely with IT teams, business stakeholders, and product owners to gather requirements and deliver solutions.
- Participate in continuous service improvement initiatives and provide recommendations based on data analysis.
- 4–7 years of experience in an ITSM Engineer, Business Analyst, or Consultant role.
- Hands-on experience with Atlassian Cloud products (Jira Service Management, Jira Software, Confluence).
- Proficiency in Jira, Jira Service Management, and Confluence.
- Experience with third-party integrations, APIs, monitoring systems, and cloud platforms.
- Strong problem-solving and troubleshooting skills
, especially in fast-paced environments. - Excellent verbal and written communication skills
, with the ability to explain technical concepts to non-technical audiences. - Proven ability to collaborate effectively across teams and departments.
- ITIL certification (Foundation or higher).
- Experience with advanced Jira automation or scripting for custom workflows.
- Experience working in Agile environments using Jira Software for product development.
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