Licensed Customer Service Representative II

Responsibilities

• Answer incoming calls and chats and analyze questions and concerns from insureds and/or producers to resolve issues in a timely manner;
• Answer technical questions from producers and assist them in the navigation of the system;
• Processes incoming faxes, emails, and phone requests, responding promptly and appropriately;
• Solicit additional data from insured’s or producers and explain the basis for underwriting determinations and report risk alerts to underwriting;
• Determines reasons for requests for cancellations; follows the procedure for retention.
• Complies with state and federal laws, Department of Insurance criteria, insurance carrier, and Aspire General's policies, procedures, and work rules;
• Review, evaluate, and issue endorsements;
• Produce grammatically correct and clearly written correspondence including letters, memos, reports, emails, and policy file documentation;
• Prompt and regular attendance;
• Other duties as assigned.

• Current California Property & Casualty (P&C) license or Personal Lines license required.
• Current P&C licenses in Michigan, Texas, Washington, Oregon, Nevada, and Arizona are preferred.
• All required licenses must be active and in good standing on the date of hire.
• Ability to manage increased levels of responsibility.
• Strong knowledge of insurance terminology, concepts and coverage and ability to read, analyze, and interpret industry periodicals, technical procedures, and governmental regulations.
• Familiar with Microsoft Office; ability to use the Internet and adapt to new software programs and changes in technology.
• Ability to set priorities and perform multiple tasks.
• Ability to solve practical problems; deal with concrete variables in situations; and interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to negotiate.
• Ability to adapt to a paperless environment.
• Bilingual in Spanish preferred.