Field Investigator – SIU Claims

• Investigate, evaluate and determine appropriate disposition of all types of claims arising out of the Company’s business
• Provide customer service to agents, insured’s and others in the course of handling claims to their conclusion
• Meet with people involved with claims. Occasionally this may be outside our office environment
• Increased role as a trainer/resource for branch associates in the Claims Department
• Analyze and investigate to identify issues which may warrant additional investigation

• Bachelor’s degree or equivalent experience
• Prior law enforcement is preferred but not required
• Ability to handle conflict comfortable
• Field Claim Rep with Auto and Field experience preferred
• Ability to read, interpret and react to documents such as insurance policies, procedures manuals, and legal documents
• Able to assemble information, develop opinions and clearly express decisions using sound reasoning and judgment
• Ability to write reports and compose correspondence
• Ability to communicate, both verbally and in writing, and possess good problem resolution skills and good interpersonal skills
• Able to accurately deal with mathematics and financial areas and develop an understanding of personal and business finance documents
• Can tactfully and effectively deal with all types of people
• Able to drive an automobile, possess a valid driver license, and maintain a driving record consistent with the Company’s underwriting guidelines for coverage
• Ability to organize assigned work
• Ability to maintain a professional image

Demonstrates strong analytical and investigative skills to evaluate claims, with the ability to interpret legal documents and insurance policies. Possesses excellent communication and interpersonal skills to effectively resolve conflicts and provide customer service.

• Claims Investigation
• Customer Service
• Report Writing
• Conflict Resolution
• Financial Document Interpretation

• Claims Evaluation
• Legal Document Interpretation
• Mathematics
• Financial Analysis
• Report Writing

• Interpersonal Skills
• Problem Resolution
• Organizational Skills
• Communication Skills

• Valid Driver License

• Field Claim Representative
• Auto Claims
• Insurance Policies
• Procedures Manuals