Vendor Management Specialist

• Manage components of subrogation handling for multiple specialty lines of business
• Develop plans, analyze results, and oversee the work of subrogation staff
• Review and provide direction or settlement-authority recommendations for complex and/or high-exposure subrogation claims
• Support the Subro Director through claim communications, trend identification, form-development input, and marketing support
• Monitor claim quality, customer feedback, and staff claim reports for regulatory compliance, customer satisfaction, and corporate objectives
• Operate independently within company guidelines and high authority levels when settling subrogation claims
• Ensure proper handling strategies, including coverage, liability, and claim-resolution determinations
• Recommend, draft, and implement procedural and workflow changes
• Ensure Staff Counsel manages assigned portfolios within mandated guidelines
• Make decisions or recommendations on subrogation disposition, evaluation, negotiation, and settlement for claims exceeding staff counsel and staff autonomy levels
• Manage allocation of incoming settlements and collection proceeds to support accurate KPI production
• Review and analyze subrogation reports against KPI expectations
• Identify trends and implement strategies to correct adverse trends
• Maintain professional knowledge of regulatory and legal environments related to subrogation
• Manage assigned staff, including development, goal setting, skill assessment, selection, role alignment, and performance appraisals
• Communicate and measure goals frequently
• Oversee training and personal development programs
• Anticipate and meet internal and external customer needs
• Liaise, train, and collaborate across the Claims Department and lines of business to promote recognition of subrogation opportunities
• Manage a team of 7 people, with potential future growth
• Develop and oversee new hires

• Bachelor's degree or equivalent experience required
• Minimum of 7-10 years of specialty claim experience
• 3-5 years of subrogation experience
• 3-5 years of supervisory/management experience
• Background in auto, small property, workers compensation, and occupational accident preferred but not absolute
• Strong professional knowledge of regulatory and legal environments related to subrogation
• Ability to manage, develop, assess, select, and evaluate staff
• Ability to oversee training and personal development programs
• Ability to evaluate, negotiate, and settle subrogation claims
• Ability to work within stated company guidelines and high settlement-authority levels

Demonstrates extensive expertise in managing subrogation claims, including evaluation, negotiation, and settlement processes, while ensuring compliance with regulatory and legal standards. Proven ability to lead and develop teams, implement procedural changes, and enhance operational efficiency within the claims environment.

• Subrogation Management
• Claims Evaluation and Settlement
• Regulatory Compliance Knowledge
• Team Leadership and Development
• KPI Analysis and Reporting

• Subrogation Claims Handling
• Claims Analysis
• Negotiation Skills
• Settlement Authority
• Procedural Implementation
• KPI Monitoring
• Regulatory Knowledge
• Workflow Management
• Staff Performance Appraisal
• Training Program Oversight

• Communication Skills
• Customer Service Orientation
• Collaboration
• Problem-Solving
• Goal Setting

• Specialty Claims
• Auto Insurance
• Workers Compensation
• Occupational Accident
• Small Property Insurance
• Claims Department
• Subrogation Opportunities
• Trend Identification
• Customer Feedback
• Performance Metrics