Complex Liability Claims Manager; Property Damage + Bodily Injury

Complex Liability Claims Manager (Property Damage + Bodily Injury)

Department: Claims Administration & Adjusting

Employment Type: Permanent - Full Time

Location: Home United States

Reporting To: Kara Sepulveda

Compensation: $120,000 - $140,000 / year

Our Story

Imagine being part of a team that’s not just shaping the future but actively driving it. At Davies North America
, we’re at the forefront of innovation and excellence, blending cutting‑edge technology with top‑tier professional services. As a vital part of the global Davies Group, we help businesses navigate risk, optimize operations, and spearhead transformation in the insurance and regulated sectors.

We are seeking a Complex Liability Claims Manager (Property Damage + Bodily Injury) to lead a team handling auto and/or general liability claims across both Property Damage (PD) and Bodily Injury (BI) exposures. This role is responsible for driving claim outcomes, managing litigation, and elevating team performance across a mixed‑severity portfolio.

This is a hands‑on leadership role requiring deep technical expertise in both PD and BI claims, including represented and litigated files.

• Lead and develop a team of liability adjusters handling:
• Property Damage (coverage, estimates, subrogation)
• Bodily Injury (non‑represented through litigated claims)
• Oversee end‑to‑end claim lifecycle
• Provide direction on:
  Coverage analysis, Liability determination, Reserve setting, Settlement strategy
• Manage litigated claims and outside counsel relationships
• Drive file quality, cycle time, and indemnity/expense control
• Coach team on:
  Negotiation strategies, Litigation management, Complex claim handling
• Ensure compliance with jurisdictional regulations and internal standards
• Partner with clients/stakeholders (if TPA environment)

• 7–10+ years of liability claims experience
• Direct experience handling BOTH PD and BI claims
• Strong experience with:
  Represented and litigated BI claims, Attorney negotiation and settlement strategy, Coverage analysis and liability investigation
• 3–5+ years of leadership experience (Supervisor/Manager)
• Experience managing multi‑state claims
• TPA or third‑party claims environment experience
• Commercial Auto and/or General Liability exposure
• Experience leading mixed PD + BI teams
• Claims system proficiency (Guidewire, etc.)

• Medical, dental, and vision plans to support your health and that of your family
• A 401(k) plan with employer matching
• Time‑off policies, including Discretionary Time Off for exempt employees and Paid Time Off for non‑exempt employees
• Paid holidays
• Life insurance and short‑term and long‑term disability coverage

Benefit offerings, eligibility, and required employer contributions may vary based on role, classification, and applicable federal, state, and local laws, including those tied to an employee’s primary work location.

Where required by law, the Company provides paid sick leave, paid family and parental leave, and other mandated benefits in accordance with applicable state and local requirements.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Any background check or review of criminal history, if applicable to the role, will be conducted only after a conditional offer of employment and in compliance with applicable federal, state, and local laws, including fair‑chance hiring requirements.

Davies is dedicated to fostering a diverse and inclusive workplace that embraces a wide range of perspectives and experiences. We believe that diversity of thought is essential for innovation and creativity, and we actively promote an environment where all voices are valued and heard.

The salary range listed reflects the full compensation band for this role across all locations. Actual compensation will be based on factors such as skills, experience, qualifications, and geographic location, which may impact the final offer. We share ranges to remain transparent and consistent with pay equity practices.