Associate Director, WW Commercialization Field AI Transformation Learning, Commercialization Le
Listed on 2026-07-03
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Management
Change Management, Business Analyst, Program / Project Manager
The Worldwide Commercialization Learning (WWCL) Centre of Excellence is seeking a bold, commercially minded learning leader to serve as Associate Director, WW Commercialization Field AI Transformation Learning.
This role is the single point of accountability within the WWCL CoE for the skills and behavioural change learning strategy underpinning Rewire the Field, BMS’s enterprise‑wide initiative to drive impactful and intelligent customer engagement through AI‑enabled field transformation. Where the AD, WW Customer Engagement Platform Skills Development owns the platform and tool‑layer learning, this role owns what is built on top: ensuring field teams develop the skills, mindsets, and ways of working required to maximise the value of AI‑enabled tools.
While Rewire the Field defines the near‑term focus, the role is designed to endure as the CoE’s primary learning partner to CASA (Commercialisation AI Strategy & Analytics) for the broader enterprise field AI agenda. Within the WWCL operating model it serves as the Learning Partner Lead for this portfolio, with no direct line‑management responsibility but access to an allocated pool of Senior Managers within the CoE.
Collaborations- CASA leadership and Rewire the Field programme leadership, co‑creating and aligning the skills and learning strategy to the programme’s priorities and change‑management agenda; serving as the CoE’s Change Strategy Lead within the programme governance structure.
- Director, AI Field Capabilities and Director(s), AI Field Transformation (TA‑aligned), as the primary CoE learning interface for CASA’s field transformation leaders across therapeutic areas.
- AD, WW Customer Engagement Platform Skills Development, as a named collaborator within the Rewire the Field governance structure, ensuring a coherent, non‑duplicative end‑to‑end learner experience across the platform and skills layers.
- LEAP delivery teams as Learning Partner Lead for this portfolio, owning demand plans, routing priorities, and portfolio‑level escalation.
- US and International Commercial and Medical Learning teams to ensure programmes are relevant, locally deployable, and consistently executed.
- Enterprise Learning and Digital Learning Solution Partner (DLSP) teams to optimise programme deployment, learner journey design, and adoption tracking.
- Senior Managers (CoE agile pool) providing strategic direction and delivery accountability to allocated Senior Managers supporting the portfolio.
- Rewire the Field Learning Strategy, Change & Programme Leadership.
- Own the end‑to‑end learning strategy for Rewire the Field, translating the programme vision into a coherent, phased, and measurable learning roadmap.
- Serve as the Change Strategy Lead within the Rewire the Field programme governance structure, leading the change‑management, communications, and training workstream in partnership with CASA programme leadership.
- Define how learning supports each solution pillar, building the skills, behaviours, and new ways of working required to maximise the value of AI‑enabled tools, not simply technical proficiency.
- Lead a demonstration‑led adoption approach, ensuring field teams have a clear and compelling "what’s in it for me" narrative for each AI‑enabled capability.
- Partner with the AD, WW Customer Engagement Platform Skills Development to ensure a coherent learner journey across the platform and skills layers, maintaining clear accountability boundaries.
- Ensure the learning strategy remains coherent as the programme evolves from near‑term quick wins to longer‑term capability build.
- Translate Rewire the Field requirements and CASA’s AI field capability vision into role‑based skills frameworks and learning pathways for Commercial and Medical field populations.
- Define the skills and behaviours required in a rewired field environment—spanning AI fluency, data‑driven decision‑making, insight‑led customer engagement, and agile field workflows.
- Ensure frameworks are globally consistent and appropriately flexible for therapeutic area and market nuances, with an initial US focus.
- Partner with CoE Curriculum and Pathway teams to integrate Rewire…
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