Assistant Clinic Manager

Assistant Clinic Manager (ACM)

Location:

Franklin, TN

Job Type: Full-time

Compensation Package:
Starting at $25/hr base + bonus opportunity with the possibility to grow.

Schedule/Availability:
Clinic operating hours (as posted on the website, subject to change) including mall holiday extended hours and weekend availability.

Ability to commute/cover other clinics:
Reliable commute to the home clinic location and periodic travel to other clinics for coverage as needed.

• This work is performed in a retail environment and requires the ability to walk short distances and stand for long periods of time.
• Must have the ability to lift and carry inventory and move clinic equipment. Regularly required to reach, crouch, kneel, bend, twist, push, pull, and carry up to 25 lbs.
• Frequently talking and listening to clients in person and on phone.
• Requires the ability to operate standard office equipment such as phones, keyboards, computers, and touch screen devices.
• Specific vision abilities required by this job include close vision, depth perception, color vision, and the ability to adjust focus.

Skin Laundry is growing & glowing! We have multiple new clinics opening across the U.S. We’re looking for laser‑focused Assistant Clinic Managers to lead our sales strategies and day‑to‑day management of one of our Skin Laundry clinics. As an ACM, you’re a key team member who inspires and leads by example. You will partner directly with the Clinic Manager to support all aspects of successful sales & retention strategies, customer service initiatives, and clinic operations.

You will help ensure that the clinic team is motivated to create an energetic and passionate experience for our clients. As an ACM you are a caring leader and must have the ability to make informed decisions, solve problems thoughtfully, and effectively lead the store when the Clinic Manager is not present.

Reports To:

Clinic Manager

• Create curated client experiences.
• Present & promote customized laser facials best suited for current and prospective clients’ personal skincare needs.
• Discuss the importance of the skin‑care protocols & products suggested by the medical team.
• Establish and maintain effective client retention processes.
• Celebrate the success of the clients’ results.

• Partner with Clinic Manager in meeting & exceeding revenue goals set for the clinic.
• Use KPIs and propose action plans to elevate client experience.
• Plan and operate within the approved budget.
• Adjust staffing levels according to policy and standards.

• Support clinic success by improving efficiency and accuracy among all processes and procedures within the business.
• Assist with orientation, training, coaching, and developing staff members to understand and execute operational expectations.
• Establish adequate staff to ensure timely patient visits.
• Strong communication skills, ability to multitask, and comfortability with computer/store systems.

• Partner with clinic team to provide a people‑oriented, respectful & inclusive workplace of belonging.
• Respect and support all team members’ individuality, help provide an enjoyable clinic environment & opportunities for development and growth.
• Understand opportunities and support the team to meet personal & clinic business goals every day.
• Uphold organizational relationships with Skin Laundry’s “One‑Team” Leadership Mentality.

• Posting work schedule for clinics.
• Review and authorize timecards & time‑off requests.
• Ensure established inventory standards for all supplies and equipment.
• Problem‑solve challenges and communicate solutions to appropriate personnel and departments effectively.
• Maintain a safe work environment.
• Partner with Clinic Manager in developing staff.
• Complete employee evaluations as needed.
• Personnel development.

• Ideally 1‑2 years of management experience in a retail environment.
• Comfortable with selling in a high‑volume retail clinic.
• You have a passion for accessible and inclusive skincare beauty for all skin types.
• You…