Operations Manager – Insurance

Responsibilities

• Executes operating plan and communicates strategic direction to operations team.
• Responsible for one or more functions across one or more sites.
• Manages supervisors and/or individual contributors.
• Manages and is responsible for achieving desired business results.
• Acts as a point of escalation and resolves exceptions.
• May process and/or reconcile transactions of varying risk and financial value in accordance with established policies and procedures.
• Partners internally to resolve escalations and provide guidance.
• Interacts with external customers and/or third parties in completing transactions or resolving escalated issues.
• Provides coaching and development to team members.
• Leads staff meetings, communicates the strategic direction and translates into tactical operating plans.
• Provides consultation and advice to service partners and customers.
• Identifies, influences, and implements process improvement initiatives and serves as a representative for the operations group on projects.
• Develops and/or approves standard operating procedures as appropriate.
• Recommends policy improvements.
• Reviews transaction and/or reports to identify exceptions, monitor quality and ensure compliance.
• Manages and is accountable for risk mitigation and business resiliency activities.
• Verifies completeness and accuracy of procedures.

• Managerial experience
• Servicing experience
• Insurance experience
• Quality control skills
• Escalations skills
• Problem solving skills
• Critical thinking skills
• Ability to work in a fast paced environment.
• Typically 5+ years of related experience
• At least 2 years of previous supervisory experience
• In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.