Billing and Customer Service Representative

Responsibilities

• Prepare, review, and process broadcast advertising invoices for television, radio, digital, or multimedia campaigns
• Verify billing accuracy against advertising contracts, traffic logs, affidavits, and aired schedules
• Process billing adjustments, credits, and account updates as needed
• Investigate and resolve billing discrepancies related to commercial airings, make-goods, preemptions, and campaign changes
• Support month-end billing activities and reporting processes
• Maintain accurate billing documentation and records
• Serve as a point of contact for advertisers, agencies, and internal sales teams regarding billing and account inquiries
• Respond promptly and professionally to customer questions via phone and email
• Communicate effectively with Sales, Traffic, Programming, and Finance departments to resolve client issues
• Provide clients with invoice copies, account statements, proof of performance, and payment information
• Maintain positive client relationships through responsive and solution-focused service
• Maintain accurate customer and advertiser records within billing and traffic systems
• Ensure compliance with company policies, broadcast regulations, and financial procedures
• Assist with contract documentation, data entry, and reporting tasks
• Support process improvement initiatives to enhance billing accuracy and customer experience
• Process credit card, ACH, and check refunds
• Maintain confidentiality of financial and client information

• High school diploma or equivalent required; associate or bachelor’s degree preferred
• 1–3 years of experience in billing, customer service, administrative support, or media operations preferred
• Experience in broadcast, advertising, media, or telecommunications industries is a plus
• Strong attention to detail and ability to manage multiple deadlines
• Excellent verbal and written communication skills
• Proficiency in Microsoft Office, especially Excel and Outlook
• Experience with broadcast traffic, billing, ERP, or CRM systems preferred
• Strong organizational, problem-solving, and customer service skills