Engineering Manager, Cloud Infrastructure

Job Description

Join us at Zendesk, where we are on a mission to power exceptional service for every person on the planet. We are accelerating that ambition by building products rooted in AI, automation, and intelligent customer experiences. Behind every interaction lies an opportunity to make a human connection.

We’re seeking a Senior Engineering Manager to lead our team focused on cloud governance, IAM, secrets management and delivery. You’ll strengthen our cloud security architecture and compliance posture through automation and close partnership with internal engineering teams. By delivering secure‑by‑default platforms and guardrails, you’ll protect the integrity of Zendesk’s systems while accelerating product engineering velocity.

• Lead, coach, and develop a distributed team of engineers - both office-based and remote - ensuring alignment and consistent, high‑quality delivery.
• Manage a portfolio of parallel initiatives with distinct profiles: internal governance systems; audit activities; high‑availability production environment infrastructure, etc.
• Partner with Corp Dev, Security, and product teams during acquisitions to assess risk and standardize access, secret storage, and policy‑as‑code guardrails across newly acquired infrastructure.
• Operate with excellence: monitor and improve risk and reliability; own on‑call and incident response; continuously evaluate new capabilities (including AI‑assisted tooling) to increase velocity safely.
• Represent your organisation’s work and priorities to senior leadership, communicating progress, risks, and trade‑offs clearly and concisely.
• Collaborate directly with the Senior Director of Cloud Infrastructure on the organisation roadmap, priorities, and team development.

• 5+ years of experience in a similar people‑management role, with a background in hands‑on, technical roles.
• Demonstrated ability to manage and govern enterprise‑grade AWS environments. Deep familiarity with key AWS services and concepts.
• An understanding of modern Dev Ops methodologies:
  Infrastructure as Code;
  Git Ops model of development.
• Strong cross‑functional partnership skills – you work effectively with Product Management, Security, CIO, and peer engineering leaders to drive outcomes.
• Excellent communication skills, both written and verbal – you can represent your organisation’s work to senior leadership and communicate trade‑offs clearly.
• Prior experience working with security/compliance frameworks (SOC 2, FedRAMP, ISMAP) and supporting audits.

• Familiarity with tools such as Claude and Cursor, and the ability to apply them responsibly to improve speed and quality.
• Experience with non‑AWS cloud providers (GCP, Azure).
• Familiarity with reporting tools like Wiz and Snowflake.

The US annualized base salary range for this position is $–$. This position may also be eligible for bonus, benefits, or related incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across all US locations, the offer for the successful candidate will be based on job‑related capabilities, applicable experience, and other factors such as work location.

Zendesk is an equal–opportunity employer. Individuals seeking employment and employees are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you have a disability and require a reasonable accommodation to submit this application, complete pre‑employment testing, or otherwise participate in the employee selection process, please send an e‑mail to  with your specific accommodation request.