Field Service Representative II

Job Description

The Field Service Representative II operates and provides instruction on Unmanned Air Systems (UAS), Tactical Missile Systems (TMS), and Unmanned Ground Vehicles (UGV) in the field. In this role, you must ensure that all field operations follow established procedures and are conducted safely. The Field Service Representative works with engineering, technical support, and manufacturing to ensure course material reflects current product features.

Regular

• Operates and instructs on Unmanned Air Systems (UAS), Tactical Missile Systems (TMS), and Unmanned Ground Vehicles (UGV) in the field
• Participates in the Aero Vironment’s Master Trainer Training Program (MTTP) in accordance with the Master Trainer Training Manual (MTTM)
• Ensures all system field operations follow established procedures and are conducted safely
• Conducts all necessary UAS, TMS and UGV equipment, and material inventories
• Immediately advises Master Commanders (MCs), customer representatives, and controlling authorities of any changes affecting planned training field operations
• Maintains proper operational status of UAS/TMS/UGVs and supporting operational systems
• Maintains situational awareness of the air or ground vehicle's location, in-flight status, and threats to the aircraft or vehicle from the air and ground
• Constantly monitors whether on-site and along intended flight paths
• Continually re-evaluates risk assessments & takes appropriate actions to mitigate any elevated risk levels
• Completes all documentation required for field operations, equipment operational status, data collection, and post-flight procedures
• Captures critical information for input into after-action reports and lessons learned databases
• Applies company policies and procedures to resolve complex issues
• Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors; exercises judgment in selecting methods, techniques and evaluation criteria for obtaining results
• Performs duties of Site Lead/Mission Commander (MC)
• As needed, conducts both formal and informal feedback sessions with assigned workers
• Develops and validates training support packages
• Ensures instructor/operator currency requirements are met and proficiency maintained in accordance with the Master Trainer Training Program (MTTP)
• Coordinates directly with Aero Vironment (AV) departments on system and manual currency, updates, and changes
• Ensure all flight and ground operations are in accordance with established procedures.
• Supports Business Development and Sales Team activities:
• Performs CONUS/OCONUS flight and ground demonstrations
• Performs CONUS/OCONUS customer service visits
• Supports Field Operations training
• Supports FSR deployments (TMS)

• High School diploma or GED equivalent; bachelor’s degree is preferred or equivalent combination of education, training, and experience
• 8+ years of relevant experience
• 3 + years of Field Operations Instructor experience
• Prior military experience or equivalent training experience in an aircraft / aerospace manufacturing firm
• Prior military instructor/Special Operations experience highly desirable
• Prefer Special Forces, SEAL, Special Tactics, Ranger, Force Recon / MARSOC, Scout, Forward Observer, TACP, or Aviation backgrounds
• Prior hobby experience with Remote Controlled (RC) aircraft helpful but not required
• Willingness to travel regularly and for extended periods within continental United States (CONUS)
• Willingness to travel regularly and for extended periods to outside continental United States (OCONUS)
• Demonstrated excellence in leadership

• Solid understanding of military tactics, operations, GPS and Navigation utilizing map and compass
• Exceptional analytical skills with which to solve various degrees of complex problems
• Demonstrated ability to work with little or no supervision and exercise independent judgment on a regular basis
• Ability to interpret a variety of instructions furnished in written, oral, diagram, blueprint, or sketches
• Proficiency in Microsoft Office Suite (Word, Access, PowerPoint, Excel,…