Groomer, Petsense

Groomer, Petsense Overall Job Summary

This position is responsible for providing professional grooming services for dogs or cats using the knowledge of grooming styles and techniques.

• Deliver exceptional customer service

• Follow and demonstrate all Petsense by Tractor Supply Mission and Values

• Maintain regular and predictable attendance.

• Work scheduled shifts and have the ability to work varied hours, days, nights, weekends and overtime as dictated by business needs.

• Answer phone and schedule appointments

• Assists in generating business by calling existing and new customers, scheduling appointments, follow-up phone calls and reminders to customers, and verifying vaccinations.

• Book appointments and greet pets as they come in

• Thoroughly complete 7-point checkin

• Report all accidents and injuries to the Store Manager immediately

• Follow bathing/grooming procedures as outlined

• Clean ears, clip nails and perform other needed services

• Adhere to customer instruction of clipping pattern desired

• Clip dog’s hair according to determined pattern, using electric clippers, combs, and shears

• Comb and shape dogs’ coat

• Talk to live animal, or use other non-physical techniques to keep animal calm

• Complete and maintain customer and company forms

• Properly and completely fill out required grooming forms

• Adhere to all safety rules and procedures and follow all safety standards

• Know and watch for any of the Seven Critical Signs of Stress throughout the full appointment of the animal while in our care

• Sweep, vacuum, clean and sanitize cages, throughout bathing, grooming and check in areas and other cleaning as needed to maintain standards

• Sanitizes and maintains upkeep of all grooming tools and equipment to eliminates injury and spread of diseases to other pet clients.

• Assist in store operations as needed

Experience:

Minimum of 1-year experience grooming/styling pets. Must be comfortable working with dogs and cats.
Must provide own tools (clippers, blades, shears) or be willing purchase required tools.

Education:

High school diploma or equivalent. Successful completion of Paragon Level 1 & 2 training provided by Petsense. Any suitable combination of education and experience will be considered. Regardless of education level, Associates must be able to read, write and count accurately.

• Operate and use all grooming tools and equipment including bathing tubs, brushes, steel combs, barber shears, scissors, clippers, driers, and bathing products such as perfumed shampoo and soaps

• Ability to read, write, and count accurately.

• Communicate effectively with customers

• Display compassion with animals and treat them accordingly

• Exhibit attention to detail

• Read, write, and count to accurately complete all documentation

• Lift and carry pets generally weighing 0-50 pounds

• Work varied hours, days, nights, and weekends as business needs dictate

• Stand and walk for long periods of time

• Safely work around pets and pets’ waste

• Working environment is favorable, generally working inside with moderate noise.

• Exposure to wet conditions, particularly when bathing dogs.

• Exposure to cats and dogs of all sizes, breeds, and temperaments.

• Exposure to sharp grooming instruments, perfumed shampoos and soaps, pets, and pet waste.

• Work shifts vary from one store to another, but generally are no less than 4 hours and may exceed 10 hours

• Promote a safe and productive work environment for Team Members and customers and adhere to Company safety training and guidelines

• Indoor floors and outdoor lots generally are hard surfaces (concrete, asphalt, etc.) lighting and temperature are adequate.

• Ability to move and transfer live animals, equipment, and merchandise weighing up to 50 pounds.

• Ability to utilize grooming instruments including shears and dryers.

• Ability to constantly operate store equipment such as computer, cash register, and other store equipment.

• Ability to read, write, and count accurately to complete all documentation.

• Ability to utilize strong written and verbal communication skills to communicate effectively with team members and customers.

• Abili…