Store Team Leader

Job Summary

Position Status:
Full-Time
Hourly Rate: $16

Location:

435 E Clifty Drive, Madison, IN 47250

The Store Team Leader assists the Store Leader, Assistant Store Leader, management team, and staff to execute store operational goals of the annual operating plan. The Team Leader makes judgments involving customers, team members, operational issues, business planning, priority setting, compliance with company policies, and all areas of the business.

• Staff Management and Development (30%)
  Provides coaching and training to hourly employees on daily tasks. Participates in the hourly associate recruitment process, including pre‑screening and interviewing candidates. Seeks out opportunities for professional development for both self and other team members.
• Operations (60%)
  Completes day‑to‑day tasks and suggests efficiency improvements. Integrates, represents, and communicates Goodwill’s Mission, Vision, and Values to internal and external customers at all times.
• Financial Management and Reporting (10%)
  Acts as a steward of resources available at the site including people, time, and money. Tracks and measures day‑to‑day sales, production goals, and donations.

• Supervisory Expertise – Oversees the work of others in a service‑related industry.
• Coaching – Provides timely guidance and effective feedback to help others strengthen specific knowledge/skill areas.
• Communication Skills – Articulates thoughts and expresses ideas effectively using oral, written, visual and non‑verbal communication skills.
• Customer Focus – Builds and maintains customer satisfaction with the products and services offered by the organization.
• Technical Knowledge – Familiarity with computers and relevant software including basic internet navigation.
• Results‑Oriented – Recognizes what results are important and what steps are needed to achieve set goals.
• Critical Thinking – Uses judgment and reasoning to identify strengths and weaknesses of alternative solutions.
• Ethical – Adheres to procedures and protocol, maintaining confidentiality and Goodwill’s values.

• Industry Expertise – Experience working in a warehouse environment, knowledge of inventory control, equipment maintenance, and documentation.

• Reasonable accommodations may be made to enable people with disabilities to perform essential job functions.
• Physical Job demands:
  Ability to sit, stand, walk, stoop, kneel, crouch for extended periods; may lift 10–50 pounds; tolerate moderate noise and temperature variations.

• Continuing education and leadership development, including tuition reimbursement.
• Comprehensive health plan.
• Paid time off and holidays.
• Sabbatical and parental leaves.
• Life, dental and vision insurance.
• Short‑ and long‑term disability plans.
• Preventive health and wellness program.
• Section 125 pre‑tax health and dependent care spending accounts.
• Discounts at Goodwill retail stores starting immediately upon hire.
• Retirement planning with company match.
• Free mental health support (up to 15 counseling sessions).
• Free nurse health coaching services on site.
• Daily pay options.

Goodwill is an EEO Employer/Veteran/Disabled employer. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state or local law.