Bakery Clerk Designer

Job Title:

Bakery Cake Designer

Department:
Bakery

FLSA:
Non-Exempt

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism
• Reporting Relations
• Accountable

Accountable and

Reports to:

District Store Director, Store Manager, Assistant Managers of Perishables, Store Operations, and Health Wellness Home;
Bakery Department Manager Positions that Report to you:
None

• Provides prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store, learning customers’ names and addressing them by name whenever possible.
• Assists customers by escorting them to desired products, securing out-of-reach items, loading/unloading heavy items, and other tasks that enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call, including taking product orders.
• Takes customer orders at the Bakery counter.
• Works with co‑workers as a team to ensure customer satisfaction and a pleasant work environment.
• Checks orders for the day and sets up a timeline and production schedule.
• Decorates bakery items in a timely manner, staying current on new designs and trends.
• Ensures department standards are met.
• Checks cake orders for details (size, deco pack, icing needs, dates) daily, indicating supply needs.
• Orders supplies for decorating area and checks off the order.
• Delivers product and sets up wedding cakes on site (outside the store).
• Communicates with bakery manager regarding displays, weekly ads and special needs on a daily basis.
• Checks product dates, pulls cases for work, and lists items to fill or replace.
• Develops bakery orders for bakers on a daily basis (orders cakes, sizes, etc.).
• Tracks daily retail production, identifies tasks to be completed with co‑workers.
• Operates as a lead worker with part‑time or other employees (instructs and reviews work).
• Participates in employee cross‑training.
• Understands and practices proper sanitation procedures, ensuring the work area is always clean and neat.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

• Wraps all product as necessary.
• Assists in other areas of the store as needed.
• Performs other job‑related duties and special projects as required.

• Ability to solve practical problems with limited standardization and interpret instructions.
• Arithmetic calculations involving fractions, decimals, and percentages.
• Ability to file, post, and mail materials; copy data from record to record; interview to obtain basic information; guide people and provide basic direction.

High school or equivalent experience and up to six months of similar or related work experience.

• Must be physically able to exert up to 100 pounds of force (shared team lifting) occasionally; exert up to 50 pounds of force frequently; and exert up to 10 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches and more than 20 feet with or without correction, color vision, depth perception, and field of vision.
• Must be able to perform climbing, balancing, stooping, kneeling, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Duties are normally conducted in a store environment, with significant pressure to meet deadlines and handle multiple priorities. Exposure to flour dust, noise, cleaning chemicals/solvents, residual fumes and temperature extremes.

Standard tools and equipment used in a bakery environment including mixers, ovens, turntables, tips, bas, airbrush, telephone, copy cake machine, intercom system.

Daily contact with the general public for orders. Weekly contact with suppliers/vendors.