Retail Sales Associate

Retail Sales Associate / Retail Customer Service (Pawnbroker)

Address: 319 W. Beltline Hwy Madison, Wisconsin 53713. Brand: EZPawn. Pay range is based on experience from $15.00/hr to $17.00/hr we want you to join us for a career, not a job. At EZCORP we are looking for Retail Sales Associate / Retail Customer Service Team Members to lead the way today and to step into greater roles tomorrow.

When you bring us your passion for service excellence, we will provide development and career paths to enhance your skills in a fun and fast‑paced environment that comes with competitive pay, generous bonus potential, and great benefits! Urgently hiring immediately for Retail Sales Associate / Retail Customer Service (Pawnbroker).

Our Retail Sales Associate / Retail Customer Service (Pawnbroker) position offers competitive pay based on experience with an opportunity to quickly increase your pay and position. Start your career as a Trainee in our 5‑week paid training program and earn a $0.50 raise and promotion to Pawnbroker upon completion of the program. Continue to grow your skills by entering our Pawnbroker Certification Program and earn an additional $1/hour.

Excel and explore opportunities to promote to the Lead Pawnbroker (Shift Leader) position. Follow the Career Path and apply for an Assistant Manager position which includes a 6‑month training program to build the foundation to run your own store.

• Free Health Insurance* (no cost for employee only medical insurance when selecting Blue Cross Blue Shield EPO Plan)
• Competitive Wages
• Monthly UNCAPPED Bonus Potential (paid on store and individual performance)
• Great Working Hours – Better Than Traditional Retail
• 401(k) with Company Match
• Generous Paid Time Off, Holiday Pay, Store Discount

This role will give you the opportunity to interact with customers daily, helping with sales and enjoying the give and take of coming to a mutually satisfying agreement regarding pawn items such as jewelry, electronics, musical instruments, and more. As part of our customer service team in our stores, you will provide a friendly, courteous, and respectful environment that continues to set us apart from the competition.

• Providing excellent customer service by greeting customers, interacting with customers in person and on the phone
• Processing sales, loans, and extensions
• Performing opening and closing store duties

• High school diploma or GED
• Customer service, cashier, or retail experience
• Excellent communication and interpersonal skills
• Work well independently and as a member of a team
• Ability to multitask
• Ability to pass a criminal background check and drug test (performed after a conditional offer)
• Adhere to all Company policies, procedures, and regulations
• Knowledge of commonly pawned items (tools, jewelry, firearms or electronics) – a plus
• Sales background – a plus
• Bilingual – a plus

We are committed to fostering an environment that values belonging and development for all. This commitment includes providing equal access to, and participation in, employment opportunities, programs, and services without regard to race, creed, religion, color, national origin, disability, gender, sexual orientation, gender identity, veteran status, or age.