Insurance & Membership Specialist

Overview

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. We strive for diversity and teamwork to deliver legendary, lifetime service to our members. AAA is an Equal Opportunity Employer.

• Be provided with the training you need on an array of AAA products and services to interface with members with confidence and help you meet your individual and team cross-selling goals
• Be given opportunities to advance with skills-based pay increases, quarterly bonuses, and career growth. 90% of our managers are promoted from within!
• Be eligible for competitive benefits package, including Paid Volunteer time and Pension Plan
• Provide exceptional service to members in branch and over the phone regarding insurance policies, membership and insurance billing, and other services for members including passport photos, planning road trips, and cashiering duties
• Perform routine and advanced duties in support of agents and other team members
• Develop insurance leads for office sales agents and life specialists
• Be expected to be available during our branch hours of operation:
  Monday through Friday 9am – 5pm and Saturday 10am – 2pm. We are closed on Sundays and most holidays.

• Prior experience in insurance, retail sales, banking or similar customer service/sales environment
• Advanced customer service skills
• Ability to work overtime including Saturdays
• Ability to travel locally when necessary
• Proficiency with Microsoft Office basics
• Proven ability to exceed assigned sales or service quality goals
• Excellent communication, interpersonal and organizational skills
• Adaptability to change and ability to meet deadlines

• A high school diploma or GED
• Successful completion of background check and drug screening
• Ability to qualify for Property and Casualty License

• Health coverage for medical, dental, vision
• 401(K) saving plans with company match AND Pension
• Tuition assistance
• Floating holidays and PTO for community volunteer programs
• Paid parental leave
• Wellness programs
• Employee discounts (membership, insurance, travel, entertainment, services and more!)

Travel, entertainment, services and more are available through our extensive member network.