Security Specialist at Dothan Houston County Library System Dothan, AL

Security Specialist job at Dothan Houston County Library System. Dothan, AL.

• Free uniforms

Engages with the public and staff to ensure that the library environment is both safe and conducive to a high-quality experience for our patrons. Focuses on helping the community enjoy and use the library by educating patrons on library rules and policies. In cases where patrons are unable to comply with library rules or policies, the Library Security Specialist takes the lead in addressing, resolving, and documenting library behavior incidents.

The library’s behavior policy will be enforced by educating patrons about expectations and following up with kindness and firmness, but requires calling the police if needed.

Works under the general written/oral direction and supervision of the DHCLS location manager who issues instructions and checks work performed. Requires the ability to perform tasks with minimal supervision. The exercising of independent judgment and initiative is necessary.

• Moves continuously through the public areas of the library, inside and out, in all weather, to assess conditions for safety and security.
• Greets patrons, answers questions, communicates library policies, explains rules, refers patrons to appropriate staff and resources, and responds to staff calls for assistance.
• Serves with integrity as a role model in order to build positive community relationships.
• Recognizes that patrons come from a diverse background and are to be treated with kindness and compassionate firmness; communicates with the public in a respectful and friendly manner.
• Supports the mission of the library as a community resource.
• Regularly communicates updates, concerns, and suggestions to the library director and managers in a timely and appropriate manner.
• Keeps logs of daily activities and incidents such as equipment or property damage, theft, presence of unauthorized persons, and unusual occurrences.
• Makes safety and security recommendations to the library director and managers as appropriate to prevent future occurrences.
• Assists patrons in understanding and complying with library rules and takes the lead to correct and appropriately resolve situations where patrons are unable to comply with policies.
• Warns patrons that inappropriate behavior may result in further action, including possible suspension of library privileges.
• Issues and manages suspensions of individuals in collaboration with other library staff as needed based on the library’s policy on the enforcement of library use rules and notice of suspension.
• Interacts with the public in a respectful way, even during stressful encounters.
• Works with staff to prepare incident reports and conduct follow-up as necessary.
• At closing, performs a final security check of the entire building to lock doors, secure the premises, and ensure the safety of the staff as they leave the building.
• Responds to all safety incidents, alarms, and accidents.
• Intervenes to de-escalate conflict situations.
• Administers CPR, First Aid, and AED should these become necessary.
• Carries a radio at all times to contact emergency services and law enforcement.
• Works with staff to investigate and prepare incident reports.
• Works with the director to anticipate emergencies and prepare emergency response plans.
• Participates in tabletop emergency and crisis exercises.
• Provides extra security support outside of normal library hours to include community events, board meetings, and library programs as needed.
• Other duties as assigned.

Must be able to successfully manage emergencies, give first aid, and provide other assistance as needed. Works indoors and outdoors at the assigned facilities and attends Board Meetings and Community Events as scheduled. Must be able to work nights, weekends, and in adverse weather. Often works with minimal oversight and direction. Ability to work in conditions that may be unpredictable and high stress.

Works in conditions that involve emergencies, patron behavioral issues, intoxication, and physical or mental health crises. Must have critical thinking skills. Ability to understand and…