QCS Senior Field Service Technician

Overview

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: IAPI Service Center Manager

As a Senior Field Service Technician, you will be responsible for delivering high-quality technical support and service to our customers. You will perform installations, maintenance, and repairs on equipment, ensuring optimal performance and customer satisfaction. The QCS Senior Field Service Technician will be responsible for performing preventive and corrective maintenance, testing, and troubleshooting of proprietary ABB hardware and software, as well as assisting with any projects, upgrades, new installations, and advanced services.

Works independently or as part of a small site team.

The work location for the role is Brewton, Alabama.

• Maintain quality control hardware and software. This includes cleaning debris from sensors, troubleshooting electrical and mechanical issues with the frame and sensor package, troubleshooting the computer system and HMI/control software, and maintaining the working state of the entire ABB quality control solution.
• Answer customer questions about the state of the ABB system. Resolve customer service-related issues while fostering customer relationships and working to solve technical problems on-site. Communicate effectively with plant operators, plant management, 3rd party vendors, and other ABB personnel in support of service operations.
• On-call for 24-hour emergency support service requests. Team rotation in most areas.
• Accurately document the work that is performed for periodic preventive maintenance and intermittent corrective maintenance tasks.
• Play an active role in various projects such as upgrades, new installations, or new functionality for customers. Coordinate work with other groups to ensure meeting commitments.
• Apply safety rules and safe practices, as well as environmental responsibilities during all service activities.
• Lead Health, Safety, and Environment (HSE) activities at customer sites and report unsafe practices and incidents to ensure a safe working environment.
• Identify new service business opportunities in close cooperation with customers and ABB teams.
• Coach technicians and engineers, supervise complex site activities, and develop, mentor, and provide technical guidance to colleagues. Act as a trainer when needed for both team members and customers.

Our teams support each other, collaborate, and never stop learning. Everyone brings something unique, and together we push ideas forward to solve real problems. Being part of our team means your work matters—because the progress we make here creates real impact out there.

• Associate’s degree in a related field and 5+ years of electrical/electronics, instrumentation or process control related experience required; OR HS diploma/GED and 7+ years of related experience required.
• Mechanical/Electrical aptitude including a basic understanding of electrical theory and electrical safety; ability to use electrical test equipment
• Ability to read electrical drawings and troubleshoot electrical systems
• Ability to identify voltage systems that are above the level 240 VAC/870 VDC.
• Comfortable using basic hand tools.
• Basic understanding of the paper making process and process control preferred;
  Exposure to DCS programming and troubleshooting is beneficial.
• Travel up to 15% for training and assisting other sites as needed.
• Applicants should possess a work authorization that would allow them to work permanently in the United States without sponsorship

We give you the space to lead, the support to grow, and the chance to make a difference. Whether you're solving problems, building something new, or helping others succeed, your impact is real. You’ll be part of a team that values your voice and celebrates your progress.

Our benefits? Competitive, comprehensive, and crafted with you in mind.

The Process Industries Division serves the mining,…