Small Business Manager

Step into the role of a Barclays Small Business Manager, where you will support local businesses through steady guidance and genuine relationship‑building. You’ll look after a varied group of clients, help them navigate their banking needs, and keep risk awareness central to your work. By partnering with colleagues across the Crown Dependencies, you’ll contribute to a smooth, joined‑up service across banking, lending, investments and other products, ensuring clients feel well supported.

• Managing a client portfolio with care, alongside an understanding of the regulated environment the bank operates in

• Working within financial services and applying awareness of markets, business needs, and wider economic or political conditions

• Staying calm and organised when handling several tasks at once and knowing how to prioritise effectively

• Clear communication, active listening, and building positive working relationships

• Applying risk awareness thoughtfully in day‑to‑day work while supporting clients with reliability and trust

• A clear and steady approach to analysing situations and working toward outcomes

• Well‑crafted written and verbal communication across a range of audiences

• Integrity and respect for confidentiality when handling sensitive information

• A collaborative mindset, contributing to a supportive team environment

• Organised working habits, including time‑management and planning, along with helpful banking or investment knowledge or qualifications

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job‑specific technical skills.

This role is based in Isle of Man.

To establish and nurture profitable partnerships with both corporate and individual clients. It's the bridge between the bank's offerings and clients' needs, ensuring mutual benefit and long‑term success.

• Management of client relationships to identify the clients financial goals, challenges, and risk tolerance to support the analysis of data obtained from various sources, including the investment portfolio and cash flow, to identify trends, insights, areas for improvement and additional services to support client needs.
• Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations.
• Design of customised solutions that address the client's specific needs and objectives, incorporating a range of products and services from the bank's portfolio.
• Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank.
• Provision of guidance to clients to support their financial decisions, offering advice, risk management and wealth management strategies support, and updates on market trends to ensure a positive and continuous relationship.
• Assessment of financial, legal, and operational risks associated with client relationships, and implementation of measures to minimise potential losses.
• Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy.
• Monitoring of client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts.

• To perform prescribed activities in a timely manner and to a high standard consistently driving continuous improvement.
• Requires in-depth technical knowledge and experience in their assigned area of expertise
• Thorough understanding of the underlying principles and concepts within the area of expertise
• They lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources.
• If the position has leadership responsibilities, People…