Practice Floater PRN

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PRN Douglas, GA, US

2 days ago Requisition

Practice Floater

POSITION SUMMARY

• Greets and assists all patients and visitors in the office and by telephone, gathers demographic and insurance information, enters information into the practice management system and schedules appointments.
• Checks out patients, collects payments, completes referral/testing/Ambulatory Surgery appointments and checks precertification requirements.

QUALIFICATIONS

• Knowledge,
  
  Skills and Abilities
  • Excellent customer service skills.
  • Reads and understands the English language.
  • Ability to think critically and analytically with little or no supervision
  • Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes.
  • Ability to process information and prioritize
  • Possesses exceptional verbal and written communication skills
  • Possesses independent work habits, is self-reliant and self-directed
  • Ability to learn, adapt, and change as required by the job functions
  • Ability to maintain absolute confidentiality of material and information accessed and reviewed
  • Basic computer literacy
  • Ability to move freely, reach, bend, and complete light lifting
  • Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines
  • Ability to maintain attendance to meet standard job practices
• Education
  • High School diploma or GED required.
  • Medical terminology, knowledge of insurance and reimbursement procedures preferred.
  • Business courses such as medical terminology, accounting, finance, cash applications, typing, and word processing preferred.
• Licensure
• Experience
  • 2+ years Front End Customer Service experience required
  • 1+ years physician practice related experience or equivalent preferred.
  • Knowledge of third party payers, billing requirements and reimbursement methods preferred
  • Prior accounts receivable, collections, or billing experience preferred.
• Interpersonal skills
• Essential physical requirements
  • Sedentary:
    Exert up to 10 lb. of force occasionally and/or a minute amount frequently - >75%
• Essential sensory requirements
• Other
  • Experience with Microsoft Word and Excel preferred.
  • Excellent customer service skills required.
  • Bilingual, Spanish fluency, both written and speaking skills desired.

OTHER QUALIFICATIONS

• Exposure to hazards (body fluid exposure level)
  • Level III
• Age of Patient Populations Served
  • No patient contact - none

STANDARDS OF PERFORMANCE

• CRMC employees are devoted to serving our customers – including patients, physicians, fellow-employees and our community by adhering to the Standards of Performance. We are here to make all of our customers feel special.
• Courteous – Employee is courteous in interactions with customers – patients, physicians, fellow-employees and our community.
• Respectful and Confidential – Employee respects the rights of privacy of our patients. Ensures cultural differences are respected.
• Responsive – Employee responds quickly, graciously and appropriately to customer needs. Employee thanks customers.
• Gratitude and Attitude – Employee’s behavior shows that he/she believes that each of us controls our own attitude and that what is important is not so much as what happens to us, but how we choose to react to it.
• Pride, Ownership, and Image – Employee accepts all the rights and responsibilities of being a part of the CRMC family.
• Communication – Employee is personally accountable for positive communication with the customer – patients, family members and co-workers.
• Teamwork - Employee contributes positively to the CRMC team and is committed to treating coworkers with courtesy, honesty and respect.…