Financial Advisor

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Full-Time with Benefits Douglas, GA, US

Salary Range: $15.00 To $18.00 Annually

Coffee Regional Medical Center

Responsible for telephone account inquiries from patients. Reviews account information through system work queues, takes appropriate actions to resolve patient inquiries, works with patients and guarantors to secure payments on outstanding account balances, and enters actions into the appropriate system. Also responsible for quality assurance review for any insurance that was not provided at the time of admission. FA will effectively communicate with guarantors regarding payment liabilities and options for meeting those obligations.

FA must create a positive customer experience for all patients.

The evaluation is to assure individual performance, departmental goals and organizational goals are aligned. It is designed to support communication between the manager and the employee. Employee perception of their own performance is very important. To maximize the benefit of this process, both the manager and the employee participate in the evaluation process.

• Reads and understands the English language.
• Ability to think critically and analytically with little or no supervision
• Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes.
• Ability to process information and prioritize
• Possesses exceptional verbal and written communication skills
• Possesses independent work habits, is self-reliant and self-directed
• Ability to learn, adapt, and change as required by the job functions
• Ability to maintain absolute confidentiality of material and information accessed and reviewed
• Ability to move freely, reach, bend, and complete light lifting
• Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines
• Ability to maintain attendance to meet standard job practices

• High School Graduate or G.E.D. required.
• Preferably C.P.A.R. certified, but not required.

• One year healthcare collection experience or other collection experience.

• Sedentary:
  Exert up to 10 lb. of force occasionally and/or a minute amount frequently - greater than 75%

• Analytical and organizational skills must be above average.
• Attention to detail must be excellent.
• Must have excellent interpersonal communication skills.

• No patient contact

Meets Expectations – Consistently follows the Standard, meets commitments to the team, makes new team members feel welcome and follows the chain-of-command. Meets the Time and Attendance requirement.

Excels – Always demonstrates appreciation to fellow employees through actions and words, offers help without being asked by anticipating co-worker's needs and goes above to make new team members feel welcome. Has an excellent Time and Attendance record.

Below are those tasks, duties, and responsibilities that comprise the means of accomplishing the position’s purpose and objectives. These are critical or fundamental to the performance of the position. They are the major functions for which the person in the position is held accountable. Following are the essential functions of the position, along with the corresponding performance standards.

• Responsible for collection of all monies due for services from guarantors, patients, and third party payers.
• Reviews all debtor demographics for useful collection…