RN Case Manager PT

RN/Case Manager (FT)

Responsible for coordinating clinically complex patients' care across a continuum; ensuring and facilitating the achievement of quality clinical and cost outcomes; negotiating, procuring and coordinating appropriate services and resources needed by the patients; and at key points, intervening to address and resolve issues/concerns.

Knowledge, Skills and Abilities:

• Excellent customer service skills.
• Reads and understands the English language.
• Ability to think critically and analytically with little or no supervision.
• Ability to work effectively in situations of high stress and conflict and communicate goals and outcomes.
• Ability to process information and prioritize.
• Possesses exceptional verbal and written communication skills.
• Possesses independent work habits, is self-reliant and self-directed.
• Ability to learn, adapt, and change as required by the job functions.
• Ability to maintain absolute confidentiality of material and information accessed and reviewed.
• Basic computer literacy.
• Ability to move freely, reach, bend, and complete light lifting.
• Ability to use good body mechanics while performing daily job functions and ability to follow specific OSHA guidelines.
• Ability to maintain attendance to meet standard job practices.

Education:

• License LPN or Registered Nurse.
• Case management or UR certification is preferred.

Licensure:

• Licensed in good standing with the Georgia Board of Nursing.

Experience:

• Minimum 3 years relevant clinical experience required.
• 3-5 years of discharge planning experience.

Other

Qualifications:

• Exposure to hazards (body fluid exposure level) Level II.
• Age of Patient Populations Served:
  Neonates 1 - 30 days, Infants 30 days - 1 year, Children 1 - 12 years, Adolescents 13 - 18 years, Adults 19 - 70 years, Geriatrics - 70+ years.

Standards of Performance:

• Respectful and Confidential– Employee respects the rights of privacy of our patients. Ensures cultural differences are respected.
• Responsive– Employee responds quickly, graciously and appropriately to customer needs. Employee thanks customers.
• Gratitude and Attitude– Employee's behavior shows that he/she believes that each of us controls our own attitude and that what is important is not so much as what happens to us, but how we choose to react to it.
• Pride, Ownership, and Image– Employee accepts all the rights and responsibilities of being a part of the CRMC family.
• Communication– Employee is personally accountable for positive communication with the customer – patients, family members and co-workers.
• Teamwork
  - Employee contributes positively to the CRMC team and is committed to treating coworkers with courtesy, honesty and respect. Employee abides by the Time and Attendance Policy. Employee has team pride in the purpose of our work – saving lives.
Job

Specific Duties and Performance Standards

Below are those tasks, duties, and responsibilities that comprise the means of accomplishing the position's purpose and objectives. These are critical or fundamental to the performance of the position. They are the major functions for which the person in the position is held accountable. Following are the essential functions of the position, along with the corresponding performance standards.

Care Facilitation:

• Assesses patients' clinical level of care needs to assure that the patient is receiving the right care, at the right time, by the right team, in the right location, to improve outcomes and ensure optimum utilization of resources.
• Documentation of all interventions per hospital/departmental policies.
• Provides recommendations for appropriate clinical interventions working collaboratively with all health care team members.
• Provides referrals as indicated to the appropriate health care team member and/ or post-acute service.
• Timely identification of patient problems and barriers to care, which allows for proactive management.
• Actively identifies and proposes resolutions to clinical and/or operational bottlenecks that impede progression of care.
• Provides consultation and mediation services to facilitate progression according to plan of care.
• Provides recommendations for appropriate clinical interventions working collaboratively with…