Front Desk Service Store Clerk Seasonal

Front Desk Service & Store Clerk Full-time Seasonal, Must be 16

Kampgrounds of America, Inc. (KOA), is the world's largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 525+ locations across the United States and includes a mix of franchised and company-owned properties. Founded in 1962, the mission of "connecting people to the outdoors and each other". Those who represent the brand share values of being family‑oriented, passionate, entrepreneurial, customer-focused, and progressive.

Responsible for all guest registration, reservations, front desk and store sales. Occasional cleaning of restrooms, laundry, cabins, office store and surrounding areas.

• Provide outstanding customer service over the phone and in person, by being attentive, responsive and helpful to their needs. Report any problems, requests or complaints to the appropriate management.
• Follow cash and credit card handling procedures.
• Follow proper procedures for the handling of registrations, reservations and store operations.
• Promote KOA system to customers and be knowledgeable of all national and local advertising and discount programs for the campground.
• Give clear directions to campers to and from the campground.
• Implement daily, weekly and monthly cleaning schedules instituted by the Campground Owner/Manager for all front office, store, restrooms, laundry facility and stocking store.
• Keep the surrounding area of the main building, mini‑golf, playground and pool area clean and free of litter.
• Water plants and lawns as asked.
• Follow safety procedures and enforce campground rules.
• Perform all other duties assigned by the Campground Owner/Manager.

• Friendly and professional camper service.
• Positive attitude with guests, management and team members.
• Ability to deal with customer related and non‑customer related problems.
• Team player.
• Attention to detail when taking reservations, registering guests and cleaning.
• Accurate money handling.

• Must be able to lift 30 pounds.
• Long periods of standing, kneeling, bending and walking.
• Must be able to hear and respond over the telephone.

DOUGLASKOAJOURNEY

168 COLD SPRINGS RD., PO BOX 1190 DOUGLAS, WY. 82633

• Excellent guest service.
• Some knowledge of office equipment (computers) and operations. Knowledge of K2 helpful but not required.
• Some knowledge of the Douglas area. Learn Douglas area and local events.
• Must be able to use general cleaning chemicals.
• Dependable and responsible.