Logistics Operations Engineer

Who We Are

KNAPP brings new technology to warehouse automation. The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We – more than 8,000 employees in over 60 locations worldwide – are dedicated to making complexity simple.

The Logistics Operations Engineer (LOE) oversees that Customer’s logistics operations, such as manufacturing and shipping, work properly and meet Customer and KNAPP specifications, measured through KPIs. The LOE handles all matters related to the logistics operations system and its machinery, such as Incident, Problem, and Change Management.

This role encompasses supervisory, technical, training, and administrative responsibilities. The LOE acts as liaison between KNAPP and Customer to fine‑tune operations, interacting with Hotline (HQ), computer systems, software, physical technology (machinery), engineers, and end users to increase stability and efficiency and establish best practices. The LOE will train other personnel to use existing, changed, or new software and machinery integration.

• Identify operational issues by observing and analyzing system function and performance results
• Continuously analyze and improve the operational process (measure = throughput)
• Lead and supervise troubleshooting procedures such as:
  • Incident Management (measure = time to resolve SLA)
  • Problem Management (measure = time to complete development cycle)
  • Change Management (measure = % of successful CRs)
• Identify operational priorities by assessing operational objectives (measure = uptime)
• Continuous Improvement Process (measure = ITIL compliance, TPX Dashboard); investigate complaints and suggestions

• Develop operational solutions by defining, studying, estimating, and screening alternative solutions
• Determine impact on whole logistics system
• Continuous Improvement Process
• Anticipate operational issues by studying operational targets, modes of operation, limitations
• Monitoring technical availability (measure = CMMS, Logistic Dashboard)
• Monitoring performance (measure = Logistic Dashboard)

• Demonstrate KiSoft Warehouse Management and Control System (WMS/WCS) expertise, assisting with warehouse automation and logistic solutions
• Support commissioning activities for projects requiring WMS and/or WCS, including planning and coordination of all testing activities required by Customer and company during all phases of testing leading up to the “go live” date
• Support, modify, and/or enhance Knapp’s software product to sustain operations in the warehouses
• Provide onsite support for enhancement projects and new WMS and WCS projects
• Define new WMS and WCS requirements for changes requested by Customer; build and manage defect list of issues identified in warehouse
• Train customers to better utilize KiSoft capabilities; analyze and diagnose common issues that occur in operational warehouses
• Analyze issues that occur in the operational warehouse, including conveyor and SDA hardware, server hardware and software, application and control system software, and customer‑owned printers and labellers; log all issues and report to Customer management
• Write customer requested reports using proprietary reporting software and SQL
• Help the Customer troubleshoot in‑house written reports
• Deploy customer written reports to the production environment
• Install and troubleshoot Navigator and SCADA software on Customer‑owned workstations and laptops
• Log and report to Customer management free disk space on Knapp servers and opportunities for system enhancements

• Oversee WMS and WCS software functionality of a warehouse
• Identify and resolve issues in WMS and WCS software application area
• Independently monitor the system hardware and software
• Identify and resolve critical mechanical issues
• Install software on Windows workstations and laptops
• Provide logistical support for warehouse operations
• Write management reports for the Customer