Logistics Operations Engineer

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Full Time Customer Service Douglasville, GA, US

8 days ago Requisition

WHO WE ARE

KNAPP brings new technology to warehouse automation.

The KNAPP Group is a global provider of intelligent automation solutions for intralogistics and manufacturing, specializing in the sectors healthcare, fashion/apparel, general retail, food retail, industry and service. We live and breathe automation. We – more than 8,000 employees of the KNAPP Group in over 60 locations worldwide, shaping the future-oriented industry of intralogistics are dedicated to making complexity simple.

One of the KNAPP’s primary goals is to use continuous innovation to drive warehouse automation forward, always with the specific needs of the customers in mind. KNAPP Group’s unrelenting development activity is evident in everything from automated order picking systems and continuing refinement of container handling technology to its state-of-the-art, industry leading software solutions.

The Logistics Operations Engineer oversees that Customer’s logistics operations, such as manufacturing and shipping, works properly and meets Customer and KNAPP specifications, which are measured through key performance indicators (KPIs). The LOE handles all matters related to the logistics operations system and its machinery, such as Incident, Problem, and Change Management.

This role encompasses a combination of supervisory, technical, training, and administrative responsibilities. Additionally, in this role, the LOE will serve as a liaison between KNAPP and Customer to fine tune the operations. As a key member of the team working directly with the Knapp Customer, the LOE will interact with the Hotline (HQ), computer systems, software, physical technology (machinery), engineers, and end users to increase stability and efficiency and establish best practices.

The LOE will train other personnel to use existing, changed, or new software and machinery integration.

• Identify operational issues by observing and analyzing the system function and performance results
• Continuously analyze and improve the operational process (measure = throughput)
• Lead and supervise troubleshooting procedures such as:
  • Incident Management (measure = time to resolve Service Level Agreement)
  • Problem Management (measure = time to complete development cycle)
  • Change Management (measure = % of successful CRs)
• Identify operational priorities by assessing operational objectives (measure = uptime)
  • Continuous Improvement Process (measure = ITIL compliance, TPX Dashboard) Investigate complaints and suggestions

• Develop operational solutions by defining, studying, estimating, and screening alternative solutions
• Determine impact on whole logistics system
  • Continuous Improvement Process
• Anticipate operational issues by studying operational targets, modes of operation, limitations
  • Monitoring technical availability (measure = CMMS, Logistic Dashboard)
  • Monitoring performance (measure = Logistic Dashboard)

Overview of the Role:

• Demonstrate KiSoft Warehouse Management and Control System expertise (WMS/WCS) assisting with warehouse automation and logistic solutions
• Support commissioning activities for projects requiring WMS and/or WCS, including planning and coordination of all testing activities required by Customer and company during all phases of testing leading up to the “go live” date
• Support, modify, and/or enhance Knapp’s software product to sustain operations in the warehouses
• Provide onsite support for enhancement projects and new WMS and WCS projects
• Define new WMS and WCS requirements for changes requested by Customer. Build and manage defects list of issues identified in warehouse
• Train customers to better utilize KiSoft capabilities and analyze/diagnose common/typical issues that occur in operational warehouses
• Analyse/diagnose issues that occur in the operational warehouse, including conveyor and SDA hardware, server hardware and software, application and…