Information Technology Manager in Douglasville

Job Summary

The Information Technology Manager provides strategic leadership and operational oversight for the Police Department’s information technology systems, infrastructure, and public safety technology platforms. This position manages and coordinates the planning, implementation, security, and maintenance of critical law enforcement technology systems, including computer systems, network infrastructure, telecommunications systems, cloud applications, and specialized public safety software such as Computer‑Aided Dispatch (CAD), records systems, and digital evidence technologies.

The position works closely with the IT Director and Police Department command staff to ensure technology systems support operational effectiveness, data security, and compliance with municipal and public safety standards. Responsibilities include managing departmental technology infrastructure, overseeing IT personnel and vendors, coordinating technology projects, supporting cybersecurity initiatives, and ensuring reliable and secure technology operations across the Police Department.

This position is classified as essential and may require after‑hours support during system maintenance, emergencies, or critical operational events.

• Provides leadership and oversight for all Police Department technology systems, including infrastructure, applications, communications systems, and digital evidence platforms.
• Develops and implements technology strategies that support law enforcement operations, data security, and service delivery.
• Evaluates emerging technologies and recommends improvements or enhancements to increase operational efficiency and system reliability.
• Works collaboratively with the IT Director and Police Department command staff to align departmental technology initiatives with City technology standards and operational priorities.
• Manages and oversees the Police Department’s information systems, including workstations, servers, network infrastructure, storage systems, and enterprise applications.
• Oversees telecommunications systems including VoIP, mobile communications, and internet connectivity to ensure reliable communications across police operations.
• Monitors network firewalls and cybersecurity tools to ensure appropriate security configurations, system updates, and protection of sensitive public safety data.
• Oversees system backups, disaster recovery procedures, and system performance monitoring to ensure continuity of critical public safety technology systems.
• Manages virtual server environments and related infrastructure supporting departmental systems and applications.
• Oversees specialized law enforcement technology systems including Computer‑Aided Dispatch (CAD), records management systems, video surveillance systems, digital evidence platforms, and related operational technologies.
• Ensures proper integration and reliability of technology systems used for public safety operations, investigations, and digital evidence management.
• Coordinates technology support for law enforcement operational needs including communications, surveillance systems, and digital media systems.
• Plans, assigns, supervises, and evaluates the work of assigned IT personnel supporting Police Department technology systems.
• Coordinates with external vendors, technology providers, and service partners to ensure system reliability, timely support, and cost‑effective service delivery.
• Establish operational procedures and standards to support secure and efficient technology operations.
• Assists in the development and administration of the Police Department’s technology budget, including planning for system maintenance, hardware lifecycle replacement, and software licensing.
• Evaluates system performance and recommends improvements, upgrades, or replacements to support departmental operations.
• Assists with technology procurement, vendor selection, and project implementation.
• Serves as a liaison between the Police Department, City IT Department, Douglas County Sheriff’s Office, Douglas County 911, and other partner agencies regarding technology initiatives and system integration.
• Maintains strong communication and coordination…