Field Service Technician; Savannah, GA

Position: Field Service Technician (Savannah, GA)

Field Service Technician (Savannah, GA)

Hiab is a global leader committed to delivering forward‑moving solutions in a constantly changing world. The Hiab facility is located in Douglasville, GA, but field service work will be conducted in Savannah, GA, and surrounding areas.

Compensation: Salary ranges from $38.05 to $44.25 per hour based on skills and experience.

Benefits include:

• $3,000 sign‑on bonus
• Employees‑first culture focused on ease, empowerment, and excellence
• Comprehensive health, vision, dental, life insurance (company‑paid & voluntary)
• 401(k) program with 6% company match
• Personal time off and paid holidays
• Competitive salary commensurate with experience
• Paid training
• Boot allowance
• Company mentoring program
• Tuition reimbursement for job‑related education
• Referral program
• Company cell phone, laptop, or credit card for business use

Purpose of the position

Perform preventive maintenance, safety checks, corrective actions, upgrades, and refurbishments on equipment at external and Hiab locations following Manager’s instructions. Build productive customer relationships and adhere to best practices in all administrative and technical activities.

Main Tasks and Responsibilities Technical and Product Knowledge

• Stay updated on technical developments via internal service bulletins and technical courses as instructed by the District Service Manager.
• Keep up‑to‑date with technical specifications of relevant equipment.

Managing the Customer

• Respond to customers as instructed by the District Service Manager to maximize satisfaction.
• Follow Hiab Customer Satisfaction Guidelines.

Risk Management

• Protect self and others.
• Follow safety rules, working practices, and environmental requirements.
• Alert the District Service Manager if equipment safety is jeopardized.
• Operate assigned service vehicle per Hiab policy and regulations.
• Maintain the service vehicle per manufacturer standards with fleet support.
• Respect and protect Hiab and third‑party property.

Service Process

• Inspect, troubleshoot, report, and plan service or repair as instructed.
• Submit regular reports per District Service Manager’s format.
• Keep adequate records in line with agreed standards.

Commercial Awareness and Cost Effectiveness

• Plan and manage time and resources for maximum benefit.
• Make cost‑effective judgments on service delivery.
• Maintain documentation for accurate invoicing.
• Protect and trace spare parts security.

New Business Opportunities

• Recognize and communicate sales opportunities to the District Service Manager.

Continuous Improvement

• Provide feedback to support quality improvement.
• Participate in innovative thinking for service efficiency.
• Coach junior colleagues and trainees as needed.
• Maintain a positive image of the Hiab brand and adhere to the Quality System.
• Perform other duties as assigned.

Accountabilities

• Obtain and maintain a 1‑year DOT Medical Card.
• Adapt to variable physical site conditions without supervision.
• Hold a qualification from a higher vocational school (below BSc) in mechanical engineering, hydraulics, electrics, electronics, or equivalent experience.
• Possess technical knowledge of all Hiab product lines.
• Know diesel engines and hydraulic drive systems.
• Speak local language fluently and have working knowledge of English.
• Hold operating licenses for all equipment used in line with local requirements.
• Maintain records in compliance with agreement terms.
• Understand Hiab operating and technical procedures.
• Meet all safety and environmental requirements.
• Own required tools.

Education

• Minimum high school diploma or GED required.
• Technical or secondary college preferred.

Working Experience

• 3+ years in mechanical, hydraulic, or electrical operations preferred.

Skills and Competencies

• Customer‑oriented.
• Handles stressful situations.
• Operates independently.
• Diagnostic and troubleshooting skills.
• Responsible under prevailing circumstances.
• Hands‑on mechanical, hydraulic, and electronic operation skills.
• Safe operation of equipment for tests and repairs.
• Basic computer skills.

Personal Attributes or Qualities

• Values caring, reliability, and pioneering; aligns with company values.
• High sense of urgency.
• Service and customer focused.
• Passionate about performance improvements.
• Process oriented.

Interested to join?

If you are excited about this opportunity, please submit your Resume/CV today for consideration!

Equal Opportunity Statement

HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions are based on merit, qualifications, and business needs.

Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on‑road load‑handling solutions. The company offers a comprehensive suite of equipment and services worldwide, employing over 4,000 people and serving more than 100 countries.

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