Team Lead, Cash Operations

Position Summary

Assists management with the supervision of associates in the assigned area of responsibility by assigning duties to associates, communicating goals and feedback, training associates on processes and procedures, and providing direction and guidance. Supports member service by providing information on membership types, programs and benefits, processing memberships, upgrades and credit accounts, and encouraging renewals. Participates in recruiting, hiring, scheduling, promoting coaching and evaluating associates.

Provides and ensures member service by acknowledging members, identifying member needs, assisting with purchasing decisions, locating merchandise, providing guidance and support on self‑service technology, and utilizing registers or self‑checkout areas. Oversees the assigned area of responsibility by handling claims and returns, zoning the area, arranging merchandise, identifying shrink and damages, maintaining carts and flatbeds, and ensuring club pickup orders are filled.

Completes accounting records, files transactions, and follows accounting office procedures, providing funds for proper register operation, creating and interpreting financial analysis reports, assisting with investigations, preparing daily deposits, overseeing Cash Fund Transfers, and investigating overages and shortages. Develops and implements processes and practices to meet business needs, analyzes information, monitors progress, and identifies improvement opportunities. Demonstrates and supports compliance with company policies, procedures, ethics and standards of integrity by explaining and guiding others.

Leads and participates in teams, providing advice, feedback and support to ensure timelines and quality. Embraces differences in people, cultures, ideas and experiences to create a workplace where associates feel seen, supported and connected. Builds strong and trusting relationships, strengthens the team by developing and mentoring others, and acts with integrity and serves customers and members by delivering results while putting the customer first.

• 6 months retail experience including operating front-end equipment (e.g., cash register)
• 6 months customer service experience
• Must be 18 years of age or older

• Leading a front-end team
• Supervising experience, including hiring, evaluating, mentoring, developing, and managing the workload of others

At Sam’s Club, we offer competitive pay and performance-based bonus awards.

• Health benefits:
  
  medical, vision and dental coverage
• Financial benefits:
  
  401(k), stock purchase plan and company-paid life insurance
• Paid time off: PTO, parental leave, family care leave, bereavement, jury duty and voting; the amount depends on job classification and length of employment and meets or exceeds applicable paid sick leave laws
• Short-term and long-term disability insurance, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement, and more
• Live Better U: a company-paid education benefit program for full-time and part-time associates, covering tuition, books and fees for programs ranging from high school completion to bachelor’s degrees

The hourly wage range for this position is $21.00 to $29.00, with additional compensation in the form of premiums ranging from $0.35 to $3.00 per hour, based on schedule, facility, season or specific work performed. Minimum qualifications and preferred qualifications apply as listed above.