Delaware Corporate Client Service Specialist

Overview

Capitol Services is currently seeking a Delaware Corporate Client Service Specialist (Late Coverage) to join our growing team! Capitol Services was founded in 1978 and has become a leading provider of services to legal and financial professionals nationwide. Our mission is to provide friendly, high-value, and superior service to our clients amid a collaborative atmosphere that encourages a balanced work-life experience for our employees.

Capitol Services is an equal opportunity employer.

About the role:

You will be working in our Dover, DE location, providing late coverage support and service to clients by receiving and processing orders related to corporate public record filings and document retrieval. This role involves working full-time and in-office from 1pm to 10pm
, Monday through Friday.

• Communicate with clients, coworkers, correspondents, jurisdiction employees, and others in a timely, effective, and professional manner
• Regular, late coverage in our Delaware office for direct, online access to utilize the state filing system
• Utilize systems to “build” transactions and release various portions of the order to coworkers, correspondents, or state/county offices for processing
• Access public record websites to file and retrieve publicly recorded documents
• Review, prepare, and submit filings, paying close attention to rules and regulations
• Generate proposals for clients, including fees and turnaround expectations
• Maintain clear records throughout transactions to ensure accurate results and invoicing

• Experience:
  
  You have industry experience in processing orders related to Delaware corporate public record filings, including but not limited to formations, mergers, conversions, qualifications, dissolutions, and document retrieval. You are familiar with the Delaware Corporate Information System (DCIS).
• Strong organizational and time management skills:
  You have the ability to multi-task and prioritize projects/assignments. You have a strong attention to detail and exhibit a reasonable sense of urgency when processing orders to completion.
• Excellent communication skills:
  You have excellent verbal and written communication skills. You communicate in both a professional and friendly manner with clients, coworkers, correspondents, and others.
• Adaptable:
  You are eager to use new tools and learn new processes and technologies. You can adapt to changing priorities while working in a fast-paced and high-stress environment. You have strong problem-solving skills to address any challenges that may arise.
• Coachable:
  You have the ability to retain and implement instruction and training. You are open to learn and navigate our current processes and systems. You are not afraid to ask questions.
• Positive attitude:
  You demonstrate a positive attitude. You are courteous and polite, especially when navigating through difficult conversations, problems, or complaints that may arise.
• Exceptional and dependable team player:
  You are able to work in both a team and independent setting. You tend to foster support and dependability towards your peers while also getting your individual tasks done within specific time constraints.
• Reliable:
  You are able to work during the assigned late coverage hours in our Dover office. You are a punctual individual and able to follow an assigned work schedule. You are able to maintain client confidentiality at all times.
• Technical competencies:
  You are comfortable using Microsoft software (Outlook, Word, and Excel) and interacting with Adobe PDF documents.
• Office environment:
  You are able to remain in a stationary position 75% of the time and work 100% in-office.

• $26.00 starting hourly rate or higher based on experience
• 3 medical plans to choose from, including a 100% employer-paid option for the employee
• 401(k) with scheduled employer contribution
• Employer-paid employee assistance program, as well as life and long-term disability insurance
• Encouraged work-life balance including 4 weeks of paid time off annually, which begins accruing upon hire, and 10 paid holidays
• Office team events and learning development opportunities

Please apply with both your resume and cover letter if you think you would make a great addition to our team!

Want to get to know us better? Check out our website, X, and Facebook!

Applicants have rights under Federal Employment Laws. Please review your rights below:

Equal Employment Opportunity (EEO)

Employee Polygraph Protection Act (EPPA)

Family and Medical Leave Act (FMLA)

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